Erick Gazzaneo

A transportation dispatcher coordinates the movement of drivers and vehicles to pick up and deliver goods and packages. They act as the main point of contact for drivers and customers, and are responsible for balancing the needs of both while also ensuring the safety and health of the drivers.

Here are some of the responsibilities of a transportation dispatcher:

• Scheduling schedule drivers and vehicles to make pickups and deliveries.
• Communication communicate with drivers and linehauls to ensure shipments are delivered on time. They also answer calls and send messages.
• Logistics provide drivers with detailed logistics for their routes and coordinate delivery times.
• Tracking use computer systems to track the location of vehicles and goods. They also maintain records of transactions.
• Emergency response receive emergency and non-emergency calls, and ensure that calls are routed to the correct drivers or emergency crews in a timely manner. They also take appropriate action based on the information they receive.

Transportation dispatchers need to have strong organizational, communication, and problem-solving skills.

• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Upheld high standards of cleanliness, sanitation, and service.
• Arrived on time to customer appointments.
• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Kept meticulous client notes and updated account information in company databases.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Networked within community to build and nurture successful relationships with new and long-term customers.
• Expanded brand and marketing strategies by planning strategic events.