Overview
Work History
Education
Skills
Languages
Timeline
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Erick Gonzalez

108 S Valera Ct. ,TX

Overview

1
1
Language
4
4
years of professional experience

Work History

Sales Associate

AT&T
Fort Worth, TX
08.2025 - Current
  • Assisted customers with product selection, sizing, and styling recommendations.
  • Maintained merchandise presentation through folding, tagging, and floor recovery.
  • Answered customer questions and resolved concerns with professional service.
  • Promoted store promotions and product features to support sales goals.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to achieve monthly sales targets.

Sales Associate

Dillard's
Fort Worth, TX
09.2022 - 05.2025
  • Processed sales transactions accurately using point-of-sale systems.
  • Restocked inventory and organized sales floor displays for easy shopping.
  • Collaborated with team members to keep department organized and customer-ready.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Barista/Cashier

Starbucks
Fort Worth, TX
07.2022 - 10.2024
  • Prepared handcrafted beverages and food items following standard recipes and quality guidelines.
  • Processed cash, card, and mobile payments accurately using point-of-sale system.
  • Delivered friendly customer service, resolved order issues, and supported positive café experience.
  • Maintained clean, organized workstations, equipment, and guest areas throughout shifts.
  • Restocked merchandise, dairy, and café supplies to support uninterrupted service flow.
  • Followed food safety, sanitation, and beverage handling procedures consistently.

Education

Business

University of North Texas
Denton, TX
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Fluent bilingual communication

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

AT&T
08.2025 - Current

Sales Associate

Dillard's
09.2022 - 05.2025

Barista/Cashier

Starbucks
07.2022 - 10.2024

Business

University of North Texas
Erick Gonzalez