Erick Hernandez
Los Angeles,CA
Summary
Enthusiastic & Ambitious individual eager to contribute to business success. Experienced in providing high quality work and exceeding expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Seeking an opportunity to take on new challenges, mastering new skills, and learn new concepts
Overview
3
3
years of professional experience
Work History
The Beverly Hills Hotel
Bellman/Page
Beverly Hills, CA
08.2022 - Current
- Escorted travelers to and from guest rooms and assisted with luggage storage & retrieval
- Delivered packages, messages, keys, bags, and other items to guest rooms.
- Facilitated Postal Services for Hotel, handled incoming mail and packages delivered by couriers to the Hotel as well as shipping outgoing packages as requested by guests.
- Maintaining all stations full stocked replenishing supplies when needed such as tickets, water, papers, umbrellas, etc
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment, as well as provided personalized support to meet unique needs and promote brand loyalty
- Maintained guest privacy and building reputation by keeping information confidential.
- Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.
- Arranged special accommodations for guests to enhance visitor experiences.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Developed strong relationships with key team members in order to ensure smooth operations between departments.
- Conducted regular inspections of lobby areas to ensure cleanliness & safety is maintained at all times.
Erewhon Market
Line Cook/ Kitchen Prep Cook
Studio City, CA
01.2022 - 08.2022
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
The Sherman
Line Cook/Busser
Sherman Oaks, CA
03.2021 - 12.2021
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05-2019
Some College (No Degree) - Film And Video Production
California State University - Northridge
Northridge, CASkills
- Native Spanish fluency
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Adaptability to changes
- Public Speaking
- Collaboration
- Leadership
- Active Listening
- Excellent Communication
- Patient Individual
- Innovative thinking
- Customer Service
- De-Escalation Techniques
- Attention to Detail
- Professionalism
- Organizational Skills
- Computer Skills
- Sales expertise
- Cultural Awareness
Timeline
The Beverly Hills Hotel
Bellman/Page
08.2022 - Current
Erewhon Market
Line Cook/ Kitchen Prep Cook
01.2022 - 08.2022
The Sherman
Line Cook/Busser
03.2021 - 12.2021
High School Diploma -
Granada Hills Charter High School
Some College (No Degree) - Film And Video Production
California State University - Northridge
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