Erick Le
Garden Grove,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
Customer Service Department
12.2023 - Current
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Server
Customer Service Department
03.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Arts - Business Management
California State University - Fullerton
Fullerton, CA05.2023
Associate of Arts - Business Administration And Management
Orange Coast College
Costa Mesa, CA05.2021
Skills
- Customer Service
- Risk Management
- Team Training
- Performance Management
- Business Development
- Time management
- Workforce Management
- Operations Support
Certification
- Certified Call Center Representative, WSP - 405 expresslanes
Additional Information
- I have experience in customer service more than 5 years.
- Knowledge of Google Docs, Drive, Zoom, Microsoft Team, Webex, GPS, BOS system, ...
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Customer Service Department
12.2023 - Current
Server
Customer Service Department
03.2021 - Current
Bachelor of Arts - Business Management
California State University - Fullerton
Associate of Arts - Business Administration And Management
Orange Coast College
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