ERICK MALDONADO
Saint Augustine,FL
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
General Manager
EMPIRE FREIGHT SOLUTIONS
01.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Auto Sales Consultant
Off Lease Only Miami
03.2014 - 01.2016
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Demonstrated car technology options and available amenities and upgrades for each model.
Auto Sales Consultant
Headquarter Toyota
10.2011 - 03.2014
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Demonstrated car technology options and available amenities and upgrades for each model.
F&B Manager
Sheraton Meadowlands
09.2007 - 01.2011
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Education
Certificate - Bussines Management
Lincoln Technical Institute - South Plainfield
South Plainfield, NJ07.2008
High School Diploma -
Secaucus High School
Secaucus, NJ07.2006
Skills
- Vendor Sourcing
- Expense Control
- Financial Administration
- Quality Management
- Customer Retention
- Staff Supervision
- P&L Management
- Customer Relationship Management
- Business Administration
- Sales Analysis
- Budget Analysis
- Problem Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
EMPIRE FREIGHT SOLUTIONS
01.2016 - Current
Auto Sales Consultant
Off Lease Only Miami
03.2014 - 01.2016
Auto Sales Consultant
Headquarter Toyota
10.2011 - 03.2014
F&B Manager
Sheraton Meadowlands
09.2007 - 01.2011
Certificate - Bussines Management
Lincoln Technical Institute - South Plainfield
High School Diploma -
Secaucus High School
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