ERICK MANOKA
UNION,KY
Summary
Proven track record in transportation and logistics, demonstrated through successful tenure at Uber, Lyft, and Accurate Courier Services. Excelled in route management and customer service, ensuring timely deliveries and fostering client trust. Skilled in GPS navigation and relationship building, consistently achieving high satisfaction rates without compromising safety or efficiency. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
6
6
years of professional experience
Work History
Driver
Uber, Lyft
01.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Truck Dispatcher
Dispatcher Services
01.2018 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Delivery Driver
Accurate Courier Services
01.2022 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
High School Diploma -
Monaco High School
Kinshasa - D.R Congo07.2004
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- GPS and route planning
- Loading and unloading
- Safety Protocols
- Route Management
- Relationship Building
- Route Determination
- Shipping and packaging
- Materials Transport
Languages
English
Full Professional
Timeline
Delivery Driver
Accurate Courier Services
01.2022 - 04.2024
Driver
Uber, Lyft
01.2019 - Current
Truck Dispatcher
Dispatcher Services
01.2018 - Current
High School Diploma -
Monaco High School