Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
GeneralManager

Erick Michael Flores

Pflugerville,USA

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience

Work History

General Manager

Tricolor Auto Group
07.2025 - 09.2025
  • Led cross-functional teams to optimize operational workflows and enhance productivity.
  • Developed and implemented strategic initiatives to drive revenue growth and improve customer satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends to inform business strategies and identify new opportunities for expansion.
  • Established key performance indicators to measure team performance and operational efficiency.
  • Conducted regular assessments of business processes, implementing improvements that resulted in cost savings and efficiency gains.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Customer Specialist

Tricolor Auto Group
08.2024 - 07.2025
  • Facilitated customer inquiries, providing accurate information and resolving issues promptly.
  • Cultivated strong customer relationships, enhancing client loyalty and retention.
  • Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed customer feedback to identify trends, recommending actionable improvements to enhance service quality.
  • Executed sales strategies, driving product awareness and increasing market share.

Delivery Driver

Amazon
06.2023 - 07.2024
  • Cleaned and maintained delivery vehicle to meet professional standards.
  • Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
  • Collected and recorded customer payments with accuracy.
  • Followed scanning, tracking and documentation procedures to avoid errors.
  • Secured loads in vehicle, distributing weight safely.
  • Used handheld device to scan orders, obtain route information and navigate.
  • Loaded packages safely to minimize damage or reduce injury.
  • Drove safely in adherence with state and federal laws.

Manager

Crazy's Pizza
01.2017 - 06.2022
  • Covered daily business requirements with well-organized schedules and properly delegated assignments.
  • Oversaw execution of opening and closing procedures to desired standard.
  • Prepared schedules and assignments to meet short- and long-term business demands.
  • Planned and executed strategies to increase business and drive profit growth.
  • Reviewed food orders carefully to prepare accurate meal trays.
  • Plated food according to quality presentation standards and temperature guidelines.

Education

Mechatronics engineer -

Instituto Tecnologico De Reynosa
Reynosa, Tamaulipas
04.2019

Skills

  • Multitasking capacity
  • Attention to detail
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Organizational skills
  • Conflict resolution abilities
  • Leadership and team building
  • Team player

LANGUAGE

Spanish - Native
English - Fluent

Timeline

General Manager

Tricolor Auto Group
07.2025 - 09.2025

Customer Specialist

Tricolor Auto Group
08.2024 - 07.2025

Delivery Driver

Amazon
06.2023 - 07.2024

Manager

Crazy's Pizza
01.2017 - 06.2022

Mechatronics engineer -

Instituto Tecnologico De Reynosa

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