Erick Miller
Vineyard Haven,MA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Narragansett Properties
Narragansett, RI
10.2023 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Completed day-to-day duties accurately and efficiently.
Pool Maintenance Crew Leader
Miller's Pool Service
Oak Bluffs, MA
06.2022 - 09.2023
- Completed scheduled appointments on time to drive quality service.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Assisted with new employee training by educating staff on policies and procedures.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
Education
Some College (No Degree) - Business Managment
University of Rhode Island
Kingston, RISkills
- Excel
- Client Relations
- Sales Expertise
- Time Management
- Leadership
- Website Building Expertise
- Entrepreneur
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Accomplishments
- University Scholarship
Timeline
Customer Service Representative
Narragansett Properties
10.2023 - Current
Pool Maintenance Crew Leader
Miller's Pool Service
06.2022 - 09.2023
Some College (No Degree) - Business Managment
University of Rhode Island
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