Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Erick Morales

Graco Inc
Big Lake,MN
3
Languages
1
Certification
4
years of professional experience

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Machine Assembly & Quality Technician

Company Name | undefinedundefined
  • Assembled machines and performed quality checks, ensuring product reliability and adherence to quality standards.
  • Troubleshot paint sprayers and provided usage guidance, enhancing customer understanding and satisfaction.
  • Collaborated with sales and support teams to address product issues, leading to reduced returns and enhanced customer experiences.

Sales & Customer Experience

4 Years 5 Months
Graco Inc | 05.2022 - Current
  • Guided customers in product selection, resolved troubleshooting issues, and provided effective post-purchase support.
  • Tracked performance metrics and coached team members to exceed targets.
  • Monitored performance metrics and coached team members to consistently exceed sales targets.
  • Assisted customers with product selection, troubleshooting, and post-purchase support.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

No Degree - Business

North Hennepin Community College | Minneapolis, MN | 05-2028

Year

Skills

Lead conversion
Product education
Customer Relationship Management
Retail & B2C Sales
Customer Issue Resolution
Team Leadership & Coaching
Interpersonal communication
Technical learning
Fast-paced adaptability
Customer focus
Customer-focused

Certification

  • Customer Service Excellence
  • Leadership Development

Languages

Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual

Timeline

Sales & Customer Experience

Graco Inc
05.2022 - CurrentRead More

Machine Assembly & Quality Technician

Company Name
Read More

North Hennepin Community College

No Degree from Business
Read More
Erick Morales