Erick Moreno
Kissimmee,FL
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consumer Insights Interview Specialist 1
Universal Destinations & Experiences
Orlando, FL
11.2024 - Current
- In this role, I used a defined methodology for surveying guests to gather valuable data. It is imperative that I understand why we used a specific methodology to administer surveys, as any modifications would affect the reliability of the data, and the quantity of data we collect.
- Using the fundamentals of the position, I have exceeded expectations in my role on various occasions, and I have become someone reliable within the workplace.
Window Installer
Wishaw Diversified
Winter Springs, FL
09.2024 - 11.2024
- Applied sealants to ensure the integrity of the installation against water leakage.
- Lifted and carried heavy objects up ladders while adhering to OSHA regulations.
- Assisted in submitting site inspection images virtually.
- Removed old windows, caulked around edges of new frames, and applied weatherstripping.
- Cleaned job sites after completion of projects in order to maintain a safe work environment.
Sales Associate
World Wide Corals
01.2024 - 09.2024
- Learned the importance of performance and competitiveness while successfully supporting coworkers.
- Gained experience in selling premium goods while focusing on client requirements.
- As well, it taught me a sense of hospitality. Since my workplace was a famous location online, guests would sometimes ask for tours, and typically it would be appointment-based. However, I would ask for permission from a higher-up to give them a short tour of the facility since they would travel from afar.
- Gained deeper understanding of marine science through hands-on experience.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- I often volunteered to work on ad-hoc projects, and I would occasionally lead small projects within the retail store.
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Delivered accurate information about water chemistry and some livestock to both guests and team members.
- Contributed to team success by allocating sales to peers nearing targets.
Sales Associate
Uniqlo
01.2023 - 09.2023
- Developed better interpersonal communication skills and adapted seamlessly to varying workflows.
- Adaptability demonstrated by prioritizing high-importance tasks over current responsibilities.
- Enhanced money-handling skills through managing large cash transactions during shifts.
- Efficiently managed and completed product placement initiatives.
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Bagged or packaged purchases and wrapped gifts.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
- Analyzed sales data from the week to identify trends and adjust sales strategies accordingly.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Mini Queen
06.2022 - 08.2022
- Ensured proper procedures for shop open and close.
- Executed store opening tasks including cleaning floors and maintaining display case cleanliness.
- Enhanced shopping experiences by providing tailored solutions and promoting merchandise.
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Bagged or packaged purchases and wrapped gifts.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Volunteer
Osceola High School
08.2021 - 05.2022
- Installed aquariums independently for academic purposes under instructor Andrew Hayes.
- Along with setting up aquariums, I had to oversee maintenance, ranging from testing water quality daily, performing water changes, and introducing new organisms.
- Managed instruction on aquarium setups and maintenance.
Handyman’s helper
BJ Renovations
01.2017 - 01.2022
- Assisted in diverse handyman activities, including pressure washing driveways and removing ceiling fans.
- Loaded debris onto trucks for disposal or recycling.
- Inspected sites before and after construction projects.
- Filled gaps between two substrates with appropriate sealants.
- Cleaned up job sites after completing projects.
- Applied sealants, caulks, and adhesives to a variety of surfaces.
Education
High school diploma -
Osceola High School
01.2022
Some College (No Degree) - Marketing
Valencia College
Skills
- Bilingual
- Adaptable
- Interpersonal skills
- Computer Literacy
- Critical thinker
- Effective communication
- Team collaboration
Accomplishments
- Team Member of the Month for Consumer Insights, January 2025
Certification
- IC3 GS5 (Microsoft Suite) Certified 3/29/2018
- Entrepreneurship and Small Business Certified 4/26/2022
- Adobe Illustrator Certified 3/15/2019
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Consumer Insights Interview Specialist 1
Universal Destinations & Experiences
11.2024 - Current
Window Installer
Wishaw Diversified
09.2024 - 11.2024
Sales Associate
World Wide Corals
01.2024 - 09.2024
Sales Associate
Uniqlo
01.2023 - 09.2023
Sales Associate
Mini Queen
06.2022 - 08.2022
Volunteer
Osceola High School
08.2021 - 05.2022
Handyman’s helper
BJ Renovations
01.2017 - 01.2022
High school diploma -
Osceola High School
Some College (No Degree) - Marketing
Valencia College
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