Erick Palacios

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
• Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
• Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
• Led a team of professionals to achieve project goals on time and within budget constraints.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

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