Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Ramirez

Phoenix

Summary

Analytical and attentive individual with outgoing and positive demeanor with 5+ years of customer service and sales experience. Motivated to maintain customer satisfaction and contribute to the success of the company, Passionate about developing relationships, cultivating partnerships, and growing the business.

Overview

6
6
years of professional experience

Work History

Amazon Flex Driver

Amazon
03.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Clinical Lab Assistant II

Banner Health
04.2022 - 04.2023
  • Documented and verified patient information using laboratory information system.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.

Instructional Support Teacher

Victory Collegiate Academy
10.2021 - 04.2022
  • Provided support during classes, group lessons, and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked as a bilingual translator during parent-teacher conferences.

Server

Fogo De Chão
05.2021 - 10.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Assistant Manager

Starbucks
05.2020 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Associate

Shoe Palace
01.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Data Analytics and programming

Mesa Community College
05.2025

Skills

  • Billing and Payment Processing
  • Workflow Coordination
  • Quality Control Analysis
  • Schedule Oversight
  • Promoting Social and Emotional Development
  • Communication and Interpersonal Skills
  • Stress Management
  • Staff Training
  • Microsoft Excel
  • Collaborative and Team-Oriented

Languages

Spanish
Native or Bilingual

Timeline

Clinical Lab Assistant II

Banner Health
04.2022 - 04.2023

Instructional Support Teacher

Victory Collegiate Academy
10.2021 - 04.2022

Server

Fogo De Chão
05.2021 - 10.2021

Amazon Flex Driver

Amazon
03.2021 - Current

Assistant Manager

Starbucks
05.2020 - 05.2021

Sales Associate

Shoe Palace
01.2018 - 01.2020

Bachelor of Science - Data Analytics and programming

Mesa Community College

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Erick Ramirez