Erick Rios
Target
Miami,FL
2
Languages
1
Certification
6
years of professional experience
Dependable and detail-oriented customer service professional with several years of experience in retail and security support roles. Strong communicator who handles high-pressure situations calmly and professionally. Experienced in resolving customer concerns, maintaining accurate records, and providing a positive experience in fast-paced environments.
Work History
Teller
7 Months- Processed customer transactions efficiently using Teller Cash Dispenser and currency counting machines.
- Assisted customers with account inquiries, ensuring accurate and timely information delivery.
- Identified opportunities to improve service delivery, resulting in streamlined transaction processes.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Asset Protection / Security Associate
11 Months- Monitored store activity to create a safe and secure environment for customers and staff.
- Respond to incidents quickly and professionally, minimizing disruptions.
- Documented reports accurately to support compliance with security procedures.
- Managed sensitive situations with care and professionalism. with discretion and strong judgment.
Customer Service Associate
1 Year 10 Months- Assisted customers with product questions, service concerns, and account-related issues, enhancing overall customer satisfaction.
- Resolved inquiries in person and by phone while maintaining professionalism, contributing to a positive customer experience.
- Trained new associates on customer service standards and store procedures, ensuring consistent service quality.
- Managed inventory systems and ensured accuracy in transactions and records.
Customer Service Cashier
1 Year 5 Months- Delivered friendly service during high-volume shifts to enhance customer experience.
- Processed cash transactions accurately while balancing drawers daily to ensure financial integrity.
- Resolved customer concerns promptly to sustain satisfaction and foster loyalty.
Retail Associate
1 Year 5 Months- Processed customer transactions at the point of sale with precision.
- Provided assistance with product returns and responded to customer inquiries.
- Kept accurate records and organized inventory in the stockroom.
- Provided information to customers about products, services, and company offerings.
Education
High School Diploma
Associate of Arts - Business Administration And Management
Skills
Customer Service & Client Support
Conflict Resolution
Attention to Detail
Multitasking & Time Management
Sales referral
Professional Verbal & Written Communication
Microsoft Office & Computer Systems
Team Collaboration
Confidential Information Handling
Certification
Bloomberg market concepts course
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
01.2026 - CurrentRead More
Asset Protection / Security Associate
Target
09.2025 - CurrentRead More
Customer Service Associate
Target
11.2023 - 09.2025Read More
Customer Service Cashier
Chipotle Mexican Grill
06.2022 - 11.2023Read More
Retail Associate
Hollister Co.
01.2021 - 06.2022Read More
Downtown Doral Charter Upper School
High School Diploma
Read More
Miami Dade College
Associate of Arts from Business Administration And Management
Read More