Genesis Garcia
Anaheim,CA
Summary
Assisted customers with financial transactions in a busy banking environment. Supported accurate cash processing and addressed customer inquiries promptly. Aiming to apply these skills in a new field to contribute to team success.
Overview
7
7
years of professional experience
Work History
Teller
Quicken Cash
Fullerton, CA
05.2025 - 11.2025
- Managed daily cash drawer balancing and resolved discrepancies to ensure accurate cash flow reporting.
- Executed accurate disbursement of cash and checks while ensuring security of cash drawers.
- Managed daily balancing of cash drawers, identifying discrepancies and implementing corrective actions.
- Executed customer transaction processing efficiently to enhance service speed.
- Resolved customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Oversaw high-volume transaction processing with precision and attention to detail.
- Managed telephone inquiries regarding checking and savings accounts, loans, and lines of credit.
- Ensured accuracy in maintaining customer transaction records in compliance with bank procedures.
Delivery Driver
Pacific Key Logistics
Mission Viejo, CA
12.2024 - 04.2025
- Executed timely delivery of packages to customer doorsteps and business offices.
- Optimized delivery schedules by selecting the most efficient routes for on-time completion.
- Enhanced customer satisfaction by overseeing timely and precise product deliveries.
- Executed map reading and navigation using GPS technology to ensure timely deliveries.
- Executed safe vehicle operation in densely populated areas, ensuring compliance with traffic regulations.
- Executed loading operations and secured items to ensure safe delivery.
- Fulfilled scheduled hours and proactively accepted additional shifts during holidays and peak periods.
- Collaborated with dispatchers to ensure real-time awareness of route and delivery schedule modifications.
Payroll Clerk
The Morning Star Packing
Los Banos, CA
06.2022 - 10.2024
- Facilitated resolution of payroll discrepancies to ensure accurate employee compensation.
- Executed routine reconciliation of bank and payroll records to ensure accuracy.
- Executed data entry tasks to ensure precise and timely payroll processing.
- Audited timekeeping records and resolved discrepancies with employees.
- Facilitated processing of new hire paperwork and documentation.
- Addressed employee inquiries to resolve payroll issues related to wage deductions and tax calculations.
- Conducted thorough audits of timesheets and payroll records to ensure accuracy for approximately 600 employees.
- Administered timecard processing and payroll data management for employee team.
- Executed processing of W-2s, 1099s, and year-end reports to ensure compliance with state and federal regulations.
Payroll Specialist
Mzt Cardenas Foods Corp
Los Banos, CA
05.2020 - 06.2022
- Analyzed personnel records to identify names, pay rates, job titles of new hires, and wage rate adjustments.
- Developed comprehensive new hire and termination documentation for payroll processing.
- Monitored and recorded employee vacation, sick, and personal time to ensure accurate leave management.
- Addressed employee inquiries and information requests with promptness and expertise.
- Compiled and analyzed reports to monitor employee time and attendance.
- Validated and submitted timekeeping data to ensure accurate payroll processing for 11 employees.
- Executed generation of paper checks for employees and printed stubs for associates receiving direct deposits.
- Safeguarded payroll operations and upheld employee confidence by ensuring confidentiality of sensitive information.
- Executed validation and recording of invoices while addressing discrepancies with vendors.
- Finalized and filed corporate tax returns, ensuring compliance with deadlines.
- Streamlined financial reconciliation by effectively managing bank account discrepancies and organizing data within accounting software.
- Executed deposit recording and monthly bank account reconciliation processes.
- Entered financial data and generated comprehensive reports utilizing QuickBooks.
- Analyzed past budgets to compile accurate budget figures and assess financial performance.
- Facilitated invoice generation upon receipt of billing information and monitored collection progress.
- Compiled and analyzed financial reports and summaries for management review.
Customer Service Representative
Fiesta Auto Insurance
San Jose, CA
01.2020 - 04.2020
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Followed up promptly with interested clients to close sales.
- Conducted annual reviews of existing policies to update information.
- Registered customer information on database to enable tracking history and maintain accurate records.
Activations Technician
Univision
San Jose, CA
03.2019 - 08.2019
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Tendered services while juggling wait times and communicating information to customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Handled client requests, fielded questions and issued recommendations to support customer inquiries.
Education
Course Degree - Bookkeeping
Loyola Marymount University
Los Angeles, CAAdvanced Esthetician - Beauty
Milan Institute
Merced, CA10.2024
High School Diploma -
Silicon Valley College
San Jose, CA10.2017
Skills
- Facilitated effective communication in both Spanish and English to enhance collaboration
- Facilitated outgoing phone communications to support client inquiries and service requests Assisted team members in managing call schedules to enhance productivity Provided timely follow-up on calls to ensure customer satisfaction
- Generated comprehensive reports to inform strategic decision-making
- Leveraged QuickBooks expertise to streamline financial reporting and bookkeeping processes
- Assisted in maintaining focus and efficiency during tasks Supported team members in achieving timely project completion Contributed to a productive work environment through attentive engagement
- Assisted in completing new employee documentation Supported onboarding processes for new hires Facilitated the collection of necessary forms and information
- Administered paycheck preparation processes to ensure timely employee compensation
- Executed accurate data entry processes to ensure information integrity
- Utilized basic Excel functions to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated rapid acquisition of new skills and knowledge
- Executed monthly reconciliation processes to ensure accurate financial reporting
- Exhibited a consistently positive attitude to foster a collaborative work environment
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Teller
Quicken Cash
05.2025 - 11.2025
Delivery Driver
Pacific Key Logistics
12.2024 - 04.2025
Payroll Clerk
The Morning Star Packing
06.2022 - 10.2024
Payroll Specialist
Mzt Cardenas Foods Corp
05.2020 - 06.2022
Customer Service Representative
Fiesta Auto Insurance
01.2020 - 04.2020
Activations Technician
Univision
03.2019 - 08.2019
Advanced Esthetician - Beauty
Milan Institute
High School Diploma -
Silicon Valley College
Course Degree - Bookkeeping
Loyola Marymount University