Erick Samayoa
Ashland,MA
Summary
Results-driven leader with a track record of making strategic decisions under pressure, leveraging advanced technology to optimize operational efficiency. Renowned for fostering a positive workplace culture and delivering exceptional product guidance. Proficient in enhancing customer interactions through effective communication skills and bilinguicity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Courtside Kicks
Boston, MA
12.2021 - Current
- Exceed sales goals and improve profitability by aligning sales strategies and business plans with market trends
- Manage customer concerns and promptly resolve issues to boost client satisfaction
- Answer customer questions, share product knowledge, and research pricing and availability
- Develop and implement sales strategies to meet customer needs and increase revenue
Kids Academy Team Member
Lifetime Athletic
Framingham, MA
06.2018 - 08.2020
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Identified children needing extra support for emotional, health-related, or developmental concerns and conceived improvement strategies.
- Organized and led activities to promote physical, mental, and social development.
- Implemented positive discipline by following a policy of warning, timeout, and talking with the child.
Sales Associate
Hollister Co
Framingham, MA
05.2019 - 11.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Provided every customer with comprehensive assistance upon entering thestore through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Operated cash register, collected payments, and provided accurate change.
Grounds Crew Worker
New England Laborers Training Center
Hopkinton, MA
06.2017 - 08.2019
- Maintained lawns, gardens, and grounds of commercial or public property by mowing, edging, trimming, weeding, pruning, and planting.
- Removed poison ivy and other harmful plants while wearing protective gear.
- Operated and maintained essential landscaping equipment and vehicles.
Education
Bachelor of Science - Criminal Justice
Worcester State University
Worcester, MA12-2024
Skills
- Strong Leadership Skills
- Rapid Learning Ability
- Business Networking
- Proficient in Sales Persuasion
- Effective Public Speaking
- Personable Interaction Skills
- Effective Team Collaboration
- Effective Problem-Solving
- Communication Skills
Certification
- IS-42.A: Social Media In Emergency Management; Emergency Management Institute, November 2023
- IS-100.C: Introduction To Incident Command System; Emergency Management Institute, November 2023
- IS-200.C: Basic Command System For Initial Response; Emergency Management Institute, November 2023
- IS-700.B: An Introduction To The National Incident Management System; Emergency Management Institute, November 2023
- Certificate of Achievement; American Legion and Department of Massachusetts State Police Student Trooper Training Program, July 2018
Affiliations
- Martial Arts (Boxing, Wrestling, Muay Thai, etc.)
- Strength Training
- Sneaker Culture
- Street-wear Fashion
- Hiking
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Native/ Bilingual
Timeline
Assistant Manager
Courtside Kicks
12.2021 - Current
Sales Associate
Hollister Co
05.2019 - 11.2019
Kids Academy Team Member
Lifetime Athletic
06.2018 - 08.2020
Grounds Crew Worker
New England Laborers Training Center
06.2017 - 08.2019
Bachelor of Science - Criminal Justice
Worcester State University
- IS-42.A: Social Media In Emergency Management; Emergency Management Institute, November 2023
- IS-100.C: Introduction To Incident Command System; Emergency Management Institute, November 2023
- IS-200.C: Basic Command System For Initial Response; Emergency Management Institute, November 2023
- IS-700.B: An Introduction To The National Incident Management System; Emergency Management Institute, November 2023
- Certificate of Achievement; American Legion and Department of Massachusetts State Police Student Trooper Training Program, July 2018
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