Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Erick Santana

The Bronx,NY

Summary

Dynamic sleep advisor with a proven track record excelling in customer service and sales analysis. Expert in crafting tailored solutions that enhance client satisfaction and promote well-being. Skilled in CRM and trend analysis, driving impactful results through personalized consultations and strategic recommendations.

Overview

5
5
years of professional experience

Work History

Sleep Expert

Mattress Firm
Bronx , NY
07.2025 - Current
  • Conducted sleep assessments to determine guests' best sleep needs.
  • Educated guests on sleep hygiene practices and lifestyle modifications.
  • Led workshops on the importance of sleep health and wellness strategies.

Comercial|Home Furniture & Sleep Advisor

FDE LLC,D/B/A Ashley Northeast
New York, NY
12.2024 - 07.2025
  • Delivered tailored home furnishing and sleep solutions to clients.
  • Recommended optimal furniture layouts, bedding selections, and sleep accessories.

Home Furniture & Sleep Consultant

Raymour & Flanigan Furniture and Mattress Store
New York, NY
12.2023 - 12.2024
  • Delivered tailored home furnishing and sleep solutions to clients.
  • Recommended optimal furniture layouts, bedding selections, and sleep accessories.

Operations Assistant Manager

XSport Fitness
The Bronx, New York
09.2020 - 12.2023
  • Managed inventory and ensured proper stock levels for fitness equipment.
  • Coordinated scheduling for personal training sessions and group classes.

Customer Care Associate

Raymour & Flanigan
New York, NY
04.2022 - 11.2023
  • Facilitated completion of purchase transactions, including sales, returns, exchanges, and payments.
  • Tracked product availability and assisted with restocking efforts.

Education

Bachelor of Arts - Psychology

Pontificia Universidad Catolica Madre Y Maestra
Santiago, Dominican Republic

Skills

  • Sales Analysis
  • Management
  • Cold Call
  • Cold Email
  • Outreach
  • Phone Etiquette
  • Email Etiquette
  • Computing Software Skills
  • CRM
  • Operations
  • Customer service
  • Trend analysis

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

Roxanna Chambers 

409-665-0320

Gehury Rosario

347-265-4113

Timeline

Sleep Expert

Mattress Firm
07.2025 - Current

Comercial|Home Furniture & Sleep Advisor

FDE LLC,D/B/A Ashley Northeast
12.2024 - 07.2025

Home Furniture & Sleep Consultant

Raymour & Flanigan Furniture and Mattress Store
12.2023 - 12.2024

Customer Care Associate

Raymour & Flanigan
04.2022 - 11.2023

Operations Assistant Manager

XSport Fitness
09.2020 - 12.2023

Bachelor of Arts - Psychology

Pontificia Universidad Catolica Madre Y Maestra
Erick Santana