Erick Valdez
Fort Worth,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Network Communication Specialist
US Army Reserve
07.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Insurance Agent
Farmers Insurance Agency
03.2023 - 03.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Education
Associate of Science - Computer Science
Tarrant County
Fort Worth, TX01.2028
A+ And Network+ Certification
CompTia
05.2025
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Proficient in Software
Affiliations
- US Army
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Farmers Insurance Agency
03.2023 - 03.2024
Network Communication Specialist
US Army Reserve
07.2020 - Current
Associate of Science - Computer Science
Tarrant County
A+ And Network+ Certification
CompTia
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