Monya Oglesby
Ft. Pierce,FL
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Well-versed in managing emergent cases with poise. Excellent decision-making skills and calm demeanor. Former respected Child Protective Investigator experienced in managing emergency placements with composure. Detail-driven when it comes to documenting and completing required forms. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Guardianship Advocate Case Manager
Seminole Tribe of Floria
Okeechobee, Florida
02.2024 - Current
- Advocated for client rights and accessed essential resources.
- Conducted needs assessments to identify client challenges and solutions.
- Completed reports, paperwork and documentation accurately and on time.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Assisted clients with financial matters
Registered Pharmacy Technician
Publix Pharmacy
Ft. Pierce, FL
09.2020 - 09.2024
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Established or maintained medications and other patient profiles.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Case Manager
Henderson Behavioral Health
Fort Lauderdale, FL
06.2023 - 02.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Attended court hearings as a representative of the organization when needed.
- Provided referrals to appropriate health care providers or other community resources.
- Educated clients about mental health conditions, medications and self-care techniques.
Caregiver
Charline McClary
Ft. Pierce, FL
03.2016 - 08.2020
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Case Coordinator
Child Protective Services
Palm City, FL
10.2013 - 02.2016
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Maintained confidentiality through stringent handling of charts and data.
- Interviewed victims of reports or indications of abuse, neglect, adolescents and children.
Child Protective Investigator
Department of Children and Family Services
Ft. Pierce, FL
07.2011 - 02.2016
- Investigated reports or indications of abuse, neglect or exploitation of adolecents and children.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
TASC Specialist
Drug Abuse Treatment Association
Ft. Pierce, FL
06.2010 - 07.2011
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Developed and optimized treatment plans to help clients continue to progress.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
- Maintained records of prisoners' identification and charges.
Education
Bachelor of Arts - Psychology & Criminal Justice
Florida Atlantic University
Boca Raton, FL08.2006
Associate of Arts - Psychology
Indian River State College
Ft. Pierce, FL05.2004
Skills
- Pharmacy Operations
- Customer Service
- Recordkeeping and Documentation
- Prescription Filling and Labeling
- Dependable and Responsible
- Respectful and Compassionate
- Case Documentation
- Conducting Interviews
- Danger and Threat Assessments
Timeline
Guardianship Advocate Case Manager
Seminole Tribe of Floria
02.2024 - Current
Case Manager
Henderson Behavioral Health
06.2023 - 02.2024
Registered Pharmacy Technician
Publix Pharmacy
09.2020 - 09.2024
Caregiver
Charline McClary
03.2016 - 08.2020
Case Coordinator
Child Protective Services
10.2013 - 02.2016
Child Protective Investigator
Department of Children and Family Services
07.2011 - 02.2016
TASC Specialist
Drug Abuse Treatment Association
06.2010 - 07.2011
Bachelor of Arts - Psychology & Criminal Justice
Florida Atlantic University
Associate of Arts - Psychology
Indian River State College