ERICKA ELTON

Responsible for overseeing 88 locations and leading a dedicated team of 3 employees. Proven track record of driving operational excellence, optimizing processes, and achieving impressive business outcomes. Skilled in strategic planning, team leadership, and cross-functional collaboration. Committed to delivering exceptional results while maintaining a customer-focused approach.

• Outperforming all other regions with highest car count and increased production. Same store sales up 11.4% last year and 5.3% current year.
• Implemented process improvements and quality control initiatives that optimized operational efficiency and service delivery.
• Monitored financial performance and resource allocation to ensure budget adherence and cost-effective operations.

Successfully mentored a team of 3, driving operational efficiency, customer satisfaction, and business growth. Adept at implementing strategic initiatives, optimizing processes, and ensuring adherence to quality standards. Strong collaborator with a commitment to achieving organizational goals and delivering outstanding results.

• Streamlined workflow processes and implemented best practices to improve overall operational efficiency, resulting in cost savings and increased profitability.
• Developed and executed strategic plans to drive business growth, expand market share, and capitalize on emerging opportunities within the automotive industry.
• Proactively identified operational challenges, conducted root cause analyses, and implemented effective solutions to improve performance and mitigate issues.

New Unit Opening Manager with a proven track record of successfully coordinating franchise services to ensure the seamless launch of new and resale locations. Adept at building strong relationships with franchisees, enhancing resale performance, and achieving impressive double-digit growth. Skilled in project management, training, and process development to support franchisees from site evaluation to grand opening.

• Spearheaded the successful opening of numerous new and resale franchise locations, consistently meeting or exceeding the goal of 15+ units produced per week during a rigorous three-week training period.
• Significantly improved resale performance year over year, resulting in double-digit increases for new owners in resale units, contributing to the overall growth and profitability of the franchise.
• Collaborated closely with franchisees to manage end-to-end project management for new center openings, including conducting site evaluations, coordinating equipment purchases, overseeing supply orders and delivery, and ensuring smooth operational transitions.
• Pioneered the creation of an accessible online operations manual, offering franchisees up-to-date information and resources to guide them through various business scenarios and challenges.

Successfully managed operations for a portfolio of 14 locations within the Charlotte market, ensuring consistent performance and achievements across the board.

• Championed a customer-centric culture, driving customer experience excellence.
• Maintained strict adherence to Great Clips' franchise standards and requirements.
• Analyzed key performance metrics and data, identifying opportunities for financial success.

Held responsibility for the comprehensive oversight of operations across a network of 10 schools spanning a 5-state region. Led a team of 10 directors, adherence to state and federal regulatory standards, optimizing the student experience, and achieving successful student outcomes, completion rates, and graduation success.

• Provided strategic direction for all campus operations, meeting targeted goals.
• Conducted regular assessments of student progress.
• Maintained open lines of communication with regulatory boards.

Oversaw operations across 8 locations within the Minnesota market. Managed the performance of both the management team and employees, focusing on driving sales growth and optimizing customer success.

• Maintained adherence to the Great Clips franchise agreement, guaranteeing consistent brand standards and operational excellence.
• Spearheaded the identification of potential development sites.
• Implemented initiatives to enhance operational efficiency, streamline processes, and improve overall performance.
• Analyzed key performance metrics, identified areas for improvement, and devised actionable strategies to drive continuous growth.

Business analysis and consulting for 89 salons and 15 franchise groups across the mid-west region, building relationships and driving success in the area. Spearheaded impactful training programs resulting in a consistent year-over-year sales increase of 10%, enhancing overall business performance.

• Facilitated specialized training sessions for stylists, focusing on technical skills, as well as salon management training to equip employees with diverse competencies.
• Designed tailored performance management plans for franchise groups, enabling them to drive organizational excellence within their respective salons.
• Revamped and updated recruitment materials for Great Clips Inc., providing franchisees with comprehensive resources to attract and hire top-notch talent.
• Led New Franchisee Orientation sessions, equipping new partners with the knowledge and tools required for successful partnership with Great Clips Inc.