Ericka Giaquinto
Schenectady,NY
Summary
Dynamic sales professional with proven expertise in inbound and outbound sales environments, notably at Spectrum. Excelled in high-volume call centers by surpassing sales goals through exceptional objection handling and persuasive communication. Skilled in customer relationship building and performance metrics, achieving significant customer satisfaction and revenue growth.
Overview
11
11
years of professional experience
Work History
Provider Services Representative
CDPHP
04.2025 - Current
- Facilitated communication between providers and internal departments to enhance service delivery.
- Resolved provider inquiries efficiently, ensuring timely access to services and resources.
- Managed provider credentialing processes, maintaining compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
Inbound Sales Representative
Spectrum
10.2021 - 02.2025
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Responded to customers within required turnaround times.
- Worked with multiple means of communication within fast-paced environment.
- Exceeded productivity targets and sales goals
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Overcame objections using friendly, persuasive strategies.
Outbound Sales Representative
Gtech Corporation
03.2021 - 09.2021
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Utilized sales techniques to build customer interest and close sales.
Line Cook
Alltown Fresh
07.2020 - 01.2021
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen space, adhering to health and safety standards.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance protocols were followed.
- Collaborated with team members to manage inventory levels and minimize food waste effectively.
- Assisted in training new staff on cooking techniques and kitchen procedures to enhance team performance.
- Monitored food storage practices, ensuring compliance with safety regulations and minimizing spoilage risks.
Line Cook
Bingo Cafe
10.2019 - 07.2020
- Streamlined workflow processes during peak hours, improving overall kitchen efficiency and service speed.
- Provided feedback on menu items to enhance customer satisfaction and align offerings with seasonal trends.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Line Cook
Nini’s Gourmet Panini’s
09.2018 - 12.2019
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Server
Glenville Queen Diner
09.2014 - 06.2017
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order accuracy and timely delivery of food and beverages to guests.
- Trained new staff in menu knowledge, service protocols, and operational efficiency.
- Collaborated with kitchen staff to streamline communication and enhance service speed.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06.2007
Skills
- Assisted in managing high-volume call centers to support inbound sales efforts Developed closing skills to enhance customer interactions Facilitated customer relationship building through effective communication Performed data entry tasks accurately to maintain records Monitored performance metrics to identify areas for improvement Addressed objections with confidence to drive sales Utilized persuasive communication techniques to influence customer decisions Maintained a goal-oriented approach to achieve sales targets Closed sales effectively to contribute to team success
- Fast learner
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Friendly, positive attitude
Timeline
Provider Services Representative
CDPHP
04.2025 - Current
Inbound Sales Representative
Spectrum
10.2021 - 02.2025
Outbound Sales Representative
Gtech Corporation
03.2021 - 09.2021
Line Cook
Alltown Fresh
07.2020 - 01.2021
Line Cook
Bingo Cafe
10.2019 - 07.2020
Line Cook
Nini’s Gourmet Panini’s
09.2018 - 12.2019
Server
Glenville Queen Diner
09.2014 - 06.2017
High School Diploma -
Schenectady High School