Ericka Gorman
Sales And Marketing
Indianapolis,IN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Social Media Coordinator
Aveda
Indianapolis, IN
12.2020 - Current
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
- Logged reports, expenses, receipts and sales documents into digital database.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Lead Bridal Stylist
Sophia's Bridal, Tux And Prom
Indianapolis, IN
12.2015 - 07.2019
- Used product knowledge, sales abilities and customer relations skills to drive substantial increases in bridal gown and tuxedo sales.
- Consistently met and exceeded sales goals by utilizing CRM software such as Bridal Live.
- Completed Do You Speak Bride? training course and conveyed information to incoming stylists through training and observation.
- Oversaw junior stylist performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Store Manager
DSW Designer Shoe Warehouse
Plainfield, IN
10.2014 - 10.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate 10+ staff members, address concerns and questions, assess KPI's and evaluate progress toward weekly and monthly goals.
Education
Bachelor of Arts - Communication Studies
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
Social content planning
Hobbies
- Wellness
- Needlepoint
- RPG Board Games
Timeline
Social Media Coordinator
Aveda
12.2020 - Current
Lead Bridal Stylist
Sophia's Bridal, Tux And Prom
12.2015 - 07.2019
Assistant Store Manager
DSW Designer Shoe Warehouse
10.2014 - 10.2015
Bachelor of Arts - Communication Studies
Indiana University - Purdue University Indianapolis
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