Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ericka Hansen

Mesquite

Summary

Dynamic administrative professional with extensive experience at Mesa View Home Care, excelling in customer service and data entry. Proven ability to maintain confidentiality and enhance operational efficiency through meticulous documentation. A dedicated team player, skilled in office administration and committed to delivering compassionate care in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Mesa View Home Care
01.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. HIPPA compliance.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Verified client information by analyzing existing evidence on file.
  • Aided the billing department in reducing errors through meticulous verification of insurance eligibility and authorization.

CNA

Mesa View Home Care
07.2011 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

AEMT/Firefighter

Mesquite NV Fire Rescue
11.2020 - 03.2024
  • Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
  • Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
  • Performed regular equipment checks on emergency vehicles to maintain peak performance during critical responses.
  • Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
  • Participated in public outreach events, educating the community about emergency medical services and promoting overall public safety.

CNA

Highland Manor Nursing Home
07.2008 - 01.2012
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Education

High School Diploma -

Centro Universitario De Monterrey
Guadalajara, Jal MX

AEMT Certificate -

Dixie Technical College
St. George, UT

College Credits -

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Time management
  • Dedicated team player
  • Documentation and reporting

Languages

Spanish
Native or Bilingual

Timeline

AEMT/Firefighter

Mesquite NV Fire Rescue
11.2020 - 03.2024

Administrative Assistant

Mesa View Home Care
01.2020 - Current

CNA

Mesa View Home Care
07.2011 - Current

CNA

Highland Manor Nursing Home
07.2008 - 01.2012

High School Diploma -

Centro Universitario De Monterrey

AEMT Certificate -

Dixie Technical College

College Credits -

College of Southern Nevada

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