Ericka Hill
Jacksonville,FL
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pre-Admission Support Specialist
Community Hospice And Palliative Care
12.2022 - Current
- Provides patients, families and caregivers information about Community Hospice services and philosophy and other community related resources as appropriate.
- Assists with obtaining Community Hospice & Palliative Care consents. Provides information regarding Health Care Surrogate, Health Care Proxy and other Advance Directives.
- Assists as directed in arranging/coordinating and supporting patient care at the time of admission and/or when discharging from one care location to another.
- Documents patient/family contacts Establishes, develops, and maintains relationships with area social workers, case managers and community agency staff in order to network and facilitate admission and placement of patients. Provides emotional support to family for patients in active dying process.
Case Manager
Aging True
08.2022 - 12.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Family and Community Engagement Specialist
Lutheran Services
08.2020 - 07.2022
- Formulate and implement individualized family treatment plans designed to strengthen intact families, reunite divided families and support personal growth.
- Conducted presentations at local events, promoting awareness of organizational goals and objectives within the community.
- Analyzed data trends to identify areas for improvement within the community engagement program.
- Advocated for underrepresented voices during planning meetings and committees, ensuring equitable access to resources and opportunities for all members of the community.
Admissions Coordinator
Fleet Landing Continuing Care
10.2019 - 08.2020
- Determined/re-determined Medicare eligibility for admission according to Medicare policies
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Follow-up Coordinator/Discharge Planner
Community Hospice and Palliative Care
05.2015 - 10.2019
- Gathered community resources and coordinated referrals to obtain services.
- Assess human service needs via phone or email using active listening, crisis intervention and risk assessment skills
- Help patients and families understand the Hospice philosophy obtain required assistance and follow up to determine & document outcomes of previously made referrals.
Education
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL05.2018
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2009
Certification
Medical Terminology Medical Office Experience Emergency Management Time Management Certifications
Timeline
Pre-Admission Support Specialist
Community Hospice And Palliative Care
12.2022 - Current
Case Manager
Aging True
08.2022 - 12.2022
Family and Community Engagement Specialist
Lutheran Services
08.2020 - 07.2022
Admissions Coordinator
Fleet Landing Continuing Care
10.2019 - 08.2020
Follow-up Coordinator/Discharge Planner
Community Hospice and Palliative Care
05.2015 - 10.2019
Bachelor of Science - Human Services
Florida State College At Jacksonville
Associate of Arts -
Florida State College At Jacksonville
Medical Terminology Medical Office Experience Emergency Management Time Management Certifications
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