Ericka Kelesy
Rochester,NY
Summary
Proven leader and efficient Shift Supervisor at Wendy's Restaurant, adept in driving operational excellence and customer satisfaction. Mastered safe food handling and inventory management, significantly enhancing team productivity and service quality. Skilled in fostering a performance-oriented culture, with a knack for developing talent and ensuring compliance with safety standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's Restaurant
05.2024 - Current
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Shift Supervisor
Wendys Restaurant
10.2020 - Current
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Intergraded Arts And Technology
Rochester, NYSkills
- Drive-Thru Operations
- Cooking
- Beverage Preparation
- Safe Food Handling
- Inventory Restocking
- Order Management
- Food Preparation
- Food Running
- Customer Service
- Cash Handling
- Inventory Counts
- Safety
Timeline
Crew Member
McDonald's Restaurant
05.2024 - Current
Shift Supervisor
Wendys Restaurant
10.2020 - Current
High School Diploma -
Intergraded Arts And Technology
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