Ericka Mayes
Beaumont,US
Summary
A dedicated and customer-focused Call Center Representative with a great amount of experience in delivering high-quality service, resolving customer issues, and maintaining a professional and efficient work environment. Seeking to apply excellent communication skills and problem-solving abilities to support and enhance a company.
Overview
7
7
years of professional experience
Work History
Call Representative
Focus Services
Beaumont, US
05.2022 - 09.2024
- Managed high-volume inbound calls and responded to customer queries related to product orders, services, and billing.
- Effectively processed returns, exchanges, and refunds while maintaining a high level of customer satisfaction.
- Provided proactive solutions to prevent customer complaints and ensure retention.
- Trained new hires on call center procedures, customer interaction protocols, and best practices.
Crew Trainer
Raising Cane's Chicken Fingers
Beaumont, US
07.2019 - 04.2022
- Lead and train new crew members on restaurant operations, customer service standards, and food safety procedures.
- Demonstrate proper food handling, cooking techniques, and restaurant protocols, ensuring consistency and quality in every order.
- Provide ongoing coaching to team members to improve performance, increase efficiency, and maintain a positive atmosphere.
- Handled cash, processed payments, and managed customer orders with accuracy and attention to detail.
Call Representative
Alorica
Beaumont, US
06.2017 - 06.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhere to company policies while satisfying customers in a timely manner to meet call times and quality standards
- Taught new employees about the company's operations, policies, and services
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy
Receptionist
South Park Middle School
Beaumont, TX
08.2017 - 06.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School -
West Brook Senior High School Baseball Fields
Beaumont, TX01.2014
Skills
- Interpersonal communication
- Problem solving and conflict resolution
- Leadership and Team training
- Computer literacy
- Money handling abilities
- Credit card processing
- Customer service
- Microsoft Office
- Customer satisfaction
- Time management
- Ability to work in fast paced environments
Timeline
Call Representative
Focus Services
05.2022 - 09.2024
Crew Trainer
Raising Cane's Chicken Fingers
07.2019 - 04.2022
Receptionist
South Park Middle School
08.2017 - 06.2018
Call Representative
Alorica
06.2017 - 06.2019
High School -
West Brook Senior High School Baseball Fields