Ericka Mendez
Aurora,Colorado
Summary
A dynamic leader with proven expertise in staff supervision and customer satisfaction, honed at Cobblestone Auto Spa and GFL Waste Management. Excelled in enhancing team productivity and streamlining operations, achieving notable improvements in service quality. Skilled in problem-solving and team motivation, adept at fostering a positive work environment and driving significant customer service enhancements.
Proficient Supervisor delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Customer Service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cobblestone Auto Spa
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, encouraging a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Custodian Supervisor
GFL Waste Management
11.2016 - 08.2022
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
- Prepared and submitted accident and injury reports.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Enhanced team productivity through consistent training and guidance for all staff members.
Education
No Degree - Business
Lowry Community College
Denver, CO04-2008
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Staff supervision
- Team building
- Employee Supervision
- Customer service and satisfaction
- Problem resolution
- Active listening
- Professional and courteous
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Cobblestone Auto Spa
04.2022 - Current
Custodian Supervisor
GFL Waste Management
11.2016 - 08.2022
No Degree - Business
Lowry Community College
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