Ericka Parker
Atlanta,Ga
Summary
A dedicated Clinical Research Coordinator with over 4 years of experience in managing and coordinating clinical trials, adhering to GCP guidelines, and ensuring regulatory compliance. Skilled in-patient recruitment, data collection, and collaboration with cross-functional teams. Adept at monitoring patient progress, preparing reports, and maintaining trial documentation. Highly organized, detail-oriented, and committed to advancing medical research. Results-driven research professional prepared for challenges of overseeing clinical studies. Proven track record of managing complex projects and ensuring compliance with research protocols. Known for fostering team collaboration and adapting to evolving project needs, while excelling in data management and regulatory adherence.
Overview
19
19
years of professional experience
Work History
Clinical Research Coordinator
Dispatch Healthcare
12.2020 - 06.2024
- Managed the collection, review and approval of regulatory documents from clinical sites
- Set-up and maintained tracking systems (e.g., CTMS), tools and report study metrics to support the clinical trial programs
- Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness, and completeness
- Reconciled contents of the ISF with the Trial Master File (TMF)
- Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations
- Coordinate clinical trials from initiation to completion, ensuring adherence to study protocols and GCP guidelines
- Manage patient recruitment, screening, and informed consent processes for Phase I-IV clinical trials
- Collect and monitor clinical data using electronic data capture systems (EDC)
- Ensure compliance with FDA, IRB, and institutional regulations
- Communicate regularly with sponsors, principal investigators, and clinical research teams to provide updates and resolve issues
- Supported subject/patient recruitment, retention, and awareness strategies
- Entered data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution
- Assisted in the preparation of Investigator and Study Coordinator Meetings
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Improved recruitment rates by developing and implementing effective patient outreach strategies.
- Conducted site visits to monitor trial conduct and provide on-site support, ensuring high-quality data collection.
- Monitored adverse events and ensured timely reporting to regulatory bodies, maintaining high safety standards.
- Led cross-functional team meetings to discuss trial progress and address any challenges, fostering collaborative work environment.
Revenue Cycle Team Lead II
Alliance Spine & Pain Centers
10.2017 - 12.2020
- Developed strategic plans and programs for the Revenue Cycle Team and ensured that goals and objectives of the team are properly defined and clear within 30 days in the role
- Tested and verified that all contract terms are calculating appropriately for accurate reporting of expected payment and associated variances
- Conducted weekly spot audits on team which resulted in quicker revenue recover time
- Prepared for financial audits by ensuring procedural compliance in revenue reporting and collection
- Conducted detailed contract modeling and analysis with a high focus on reimbursement and utilizing current contract modeling systems in support of contract negotiations
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Clinical Research Revenue Cycle Reimbursement
Cancer Treatment Centers of America
10.2012 - 10.2017
- Performed detailed coverage analysis of research procedures in alignment with CMS rules and develop audit-ready study billing grids
- Provides support to individual physician investigators and develop internal cost analysis for investigator-initiated trials
- Collected and maintained complete records and statistics on expenses and payments; regularly monitors compliance of clinical expense to pre-determined budget/billing plan and/or budgets and agreements
- Supported annual financial audits and quarterly reviews
- Assisted in monitoring outstanding invoices, tracking collection, reducing accounts receivable balance
- Completed bi-weekly payroll for [Number] employees.
Revenue Cycle Coordinator
Cancer Treatment Centers of America
10.2012 - 10.2017
- Worked in conjunction with internal departments and clients to update eligibility and coverage and resolve any funding related issues as needed
- Performed periodic and pre-service insurance verifications to confirm ongoing eligibility for services and provide cost share information to clients
- Performs detailed analysis of financial and revenue cycle performance to identify trends, patterns, and root causes
- Completed regular root cause analysis of relevant financial transactions for assigned departments
- Examines historical and projected financial data to provide stakeholders with valuable information upon which to make operational decisions
- Utilized a strong understanding of revenue cycle applications, operational workflows, and regulatory policies to assist in analytic evaluations
Utilization Management Representative III
Blue Cross & Blue Shields/Anthem
09.2005 - 12.2012
- Maintained insured insurance information, coordinating cases for precertification and prior authorization review within a fast-paced call center
- Obtained and input accurate fee-for-service eligibility and benefits information for non-HMO members including PPO, EPO, Medicare, and point of sale product lines
Education
Master of Science - Healthcare
University of Phoenix
Tempe, AZBachelor of Science - Health Administration
Columbus State University
Columbus, GASkills
- Clinical trial coordination
- Patient recruitment and retention
- Informed consent processes
- Data collection and management
- Regulatory compliance
- Adverse event reporting
- Protocol development
- Site monitoring
- Medical terminology and procedures
- Strong communication and interpersonal skills
- Proficient in Software/Tools
- Budget Management
- Regulatory Compliance
Degree
BS, MHA
Timeline
Clinical Research Coordinator
Dispatch Healthcare
12.2020 - 06.2024
Revenue Cycle Team Lead II
Alliance Spine & Pain Centers
10.2017 - 12.2020
Clinical Research Revenue Cycle Reimbursement
Cancer Treatment Centers of America
10.2012 - 10.2017
Revenue Cycle Coordinator
Cancer Treatment Centers of America
10.2012 - 10.2017
Utilization Management Representative III
Blue Cross & Blue Shields/Anthem
09.2005 - 12.2012
Master of Science - Healthcare
University of Phoenix
Bachelor of Science - Health Administration
Columbus State University
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