Ericka Schauff
Kodiak,Alaska
Summary
The last 19 years I've worked at East Elementary. I enjoy working with children. As the head secretary; 13 of those years, I managed the front office, answered phone calls, e-mails, and faxes. Kept track of the school budget, Filled in where needed in the school, and handled behaviors.
I enjoy working with families. Helping them with enrollments, Lunch account balances and building relationships.
Overview
25
25
years of professional experience
Work History
Secretary I
KIBSD
10.2022 - Current
- Handle sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Sit in with OCS representatives when needed
- Enter data into system and updated student contacts with information to keep records current.
- Respond to emails and other correspondence to facilitate communication
- Answered multi-line phone system and enthusiastically greeted callers.
- monitor lunch room.
- order supplies and stock workroom
- Greet parents and Students
- Lunch balances and Fundraising deposits
Secretary III
KIBSD
10.2009 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing student files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to principal
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Speech-Language Pathologist Assistant
KIBSD
08.2007 - 10.2009
- Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
- Collaborated with classroom teachers and school officials to design and implement instructional strategies.
- Maintained detailed records of patient progress, allowing for better adjustments in treatment plans when needed.
Aide IV
KIBSD
10.2005 - 08.2007
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Compiled and analyzed data to produce reports.
Customer Service Representative
Office Express and Print Masters of Kodiak
06.2000 - 08.2005
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Ordered and Stocked inventory
- Cashier
- phones, e-mails, fax
- photo developing
- engraving
- Copiers
Education
Associate of Arts - Business
Western International University
Online04-2007
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Sales support
- Complex Problem-solving
- Multi-line phone systems
- Supply restocking
- File systems management
- Payroll processing
- Mail distribution
- Appointment coordination
Timeline
Secretary I
KIBSD
10.2022 - Current
Secretary III
KIBSD
10.2009 - 10.2022
Speech-Language Pathologist Assistant
KIBSD
08.2007 - 10.2009
Aide IV
KIBSD
10.2005 - 08.2007
Customer Service Representative
Office Express and Print Masters of Kodiak
06.2000 - 08.2005
Associate of Arts - Business
Western International University
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