Ericka Yates-Whigum
Fort Wayne,IN
Summary
Results-driven professional with a strong work ethic, known for adaptability and exceptional interpersonal skills. Possesses a proven ability to work effectively in autonomous settings while rapidly acquiring new competencies. Eager to embrace new challenges that leverage these strengths and contribute to team success.
Overview
17
17
years of professional experience
Work History
Dealer Support Representative
Master Spas
Fort Wayne, IN
06.2022 - Current
- Ensured adherence to company policies while providing support services to external parties.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Processed customer account changes with proprietary software.
- Updated databases with new and modified customer data.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Closing Disclosure Analyst
Nations Lending Corporation
Independence, OH
01.2021 - 05.2022
- Prepared Closing Disclosures in accordance with applicable laws and regulations.
- Verified accuracy of all closing costs associated with each loan file.
- Resolved discrepancies between lender's estimate and actual closing cost figures.
- Maintained detailed records of all changes made to loan files during the disclosure process.
- Updated internal systems with new information as needed throughout the disclosure process.
Initial Disclosure Analyst
Ruoff Home Mortgage
Fort Wayne, IN
05.2016 - 01.2021
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Resolved deficiencies identified during verification.
- Provided support during audit processes by responding promptly to requests from auditors.
- Ensured that all required disclosures are accurately completed prior to filing deadlines.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
Claims Processor
Benicomp Group
Fort Wayne, IN
01.2016 - 05.2016
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure the accuracy of the data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Documented the status conclusions of each claim efficiently.
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
- Assessed past records to confirm eligibility for services.
Senior Customer Service Representative
PayFlex Systems USA Inc.
Fort Wayne, IN
01.2008 - 01.2016
- Maintained up-to-date records of all interactions with customers in the company's CRM system.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ensured compliance with applicable laws, regulations, policies, procedures., relating to customer support activities.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.1990
Skills
- Multi-task management
- Call Center Operations
- Account Management
- Microsoft Excel
- Microsoft Outlook
- Critical thinking
References
References available upon request.
Timeline
Dealer Support Representative
Master Spas
06.2022 - Current
Closing Disclosure Analyst
Nations Lending Corporation
01.2021 - 05.2022
Initial Disclosure Analyst
Ruoff Home Mortgage
05.2016 - 01.2021
Claims Processor
Benicomp Group
01.2016 - 05.2016
Senior Customer Service Representative
PayFlex Systems USA Inc.
01.2008 - 01.2016
High School Diploma -
Northrop High School
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