Erickson Colon
The Home Depot Inc
Brockton,MA
1
Language
23
years of professional experience
Results-oriented account manager with a strong background in business development and teamwork. Skilled in developing strategic sales plans that drive revenue growth and market penetration while ensuring exceptional client satisfaction.
Work History
Pro Account Manager
3 Years 2 Months- Developed strategic sales plans to achieve revenue targets and market penetration.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Managed customer accounts to enhance satisfaction and retention.
- Collaborated with cross-functional teams to resolve customer issues effectively and promptly.
- Analyzed sales data to identify trends and inform business strategies.
Pro Account Representative
6 Years 11 Months- Developed strong relationships with clients to enhance retention and satisfaction.
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Analyzed account performance metrics to identify opportunities for improvement.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
Pro Sales Supervisor
4 Years 5 Months- Maintained knowledge of current promotions and inventory to enhance customer service.
- Collaborated with team members to achieve sales goals and improve store performance.
- Assisted customers with product selections, ensuring a positive shopping experience.
- Managed cash register operations, processing transactions efficiently and accurately.
Pro Sales Associate
8 Years 8 Months- Provided expert product knowledge to assist customers in making informed purchasing decisions.
- Cultivated strong customer relationships to enhance service satisfaction and loyalty.
- Trained new associates on sales techniques and operational procedures to improve team efficiency.
- Collaborated with team members to streamline inventory management processes and reduce stock discrepancies.
Education
No Degree - Computer Engineering
Associate of Science - Business Administration
Skills
Business development and planning
Sales forecasting
Account growth
Forecasting accuracy
Sales strategies
Pipeline management
Customer relationships
Customer support
Client management
Performance metrics
Influencing skills
Cross-cultural communication
Languages
Spanish
Native or Bilingual
Timeline
Pro Account Manager
The Home Depot Inc
07.2023 - CurrentRead More
Pro Account Representative
The Home Depot Inc
08.2016 - 07.2023Read More
Pro Sales Supervisor
The Home Depot Inc
02.2012 - 07.2016Read More
Pro Sales Associate
The Home Depot Inc
05.2003 - 01.2012Read More
Bunker Hill Community College
Associate of Science from Business Administration
Read More
Franklin Institute of Technology
No Degree from Computer Engineering
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