Erickson Pichardo

Delivered anticipatory service to clients and participants in hospitality and conference services.
Ensured exceptional client experiences at Convene through proactive engagement.
Facilitated seamless interactions with clients to address needs effectively.
Enhanced overall satisfaction by attending to all aspects of event hospitality

• Drove year-over-year business growth through strategic vision and long-range planning.
• Cultivated strong relationships with clients, vendors, and partners to enhance loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and executed strategies to boost sales and profitability.
• Fostered a positive work environment for a diverse team of professionals, ensuring high satisfaction levels.

• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.