Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ericles Santos

Attleboro,MA

Summary

Delta Air Lines professional with experience as an International Turn Agent and Ramp Agent. Skilled at preventing delays, assisting passengers, and supporting smooth flight operations. Committed to teamwork, communication, and excellent customer service.

Overview

4
4
years of professional experience

Work History

International Turn Agent

Delta Air Lines, Inc
Boston, MA
05.2025 - Current
  • Monitor flight operations, and collaborate with multiple departments to prevent delays and ensure on-time departures.
  • Utilize Flight Family, as well as other Delta tools, to maintain clear communication across departments and with flight crews.
  • Communicate effectively with passengers to provide updates, and resolve issues promptly.
  • Anticipate operational challenges, and implement solutions to maintain schedule integrity.
  • Maintain a strong focus on safety and compliance while facilitating efficient turnaround procedures.

Ramp Agent

Delta Air Lines, Inc
Boston, MA
12.2021 - 05.2025
  • Coordinated aircraft loading and unloading while following all safety protocols.
  • Assisted passengers when needed, ensuring timely boarding, and a positive travel experience.
  • Collaborated with team members to ensure timely departures and arrivals.
  • Applied knowledge of Delta operations to improve efficiency and safety compliance.
  • Communicated effectively with the crew, gate agents, and Operations to resolve issues and maintain schedule integrity.

Education

Bachelor of Science - Computer Science

Bridgewater State University
Bridgewater, MA
05-2022

Skills

  • Flight Operations & Delay Prevention
  • Customer Service & Passenger Relations
  • Delta Operational Systems (Flight Family, DL Term, SNAP)
  • Safety & Compliance Awareness
  • Conflict Resolution

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

International Turn Agent

Delta Air Lines, Inc
05.2025 - Current

Ramp Agent

Delta Air Lines, Inc
12.2021 - 05.2025

Bachelor of Science - Computer Science

Bridgewater State University