ROBERT CARTER
Stockbridge,GA
Summary
Highly motivated and detail-oriented professional with extensive experience in airport ground operations and safety management. Demonstrated strong ability to handle luggage and cargo efficiently, operate ground support equipment safely, and coordinate with various airline departments for smooth operations. Track record in overseeing safety training, policy implementation, audits, and equipment maintenance. Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. In-depth customer service experience in client-focused positions with the determination to deliver world-class customer service. Excellent planning, interpersonal, and organizational skills with proven ability to ensure a strong team approach and attainment of maximum performance levels and productivity in challenging environments.
Overview
25
25
years of professional experience
Work History
International Turn Agent
Delta Air Lines, Inc
06.2025 - Current
- Aircraft Preparation:Coordinating the loading and unloading of baggage and cargo, ensuring proper handling and routing.
- Ground Support:Operating ground support equipment, such as tugs and belt loaders, to facilitate aircraft movement and servicing.
- Customer Service:Providing assistance to passengers, addressing any questions or concerns related to their travel.
- Documentation:Ensuring accurate documentation for baggage, cargo, and other flight-related items.
- Safety Compliance:Adhering to all safety procedures and regulations related to aircraft handling and ground operations.
Ramp Agent
Delta Airlines
03.2023 - Current
- Safely lift, load, unload, and transport baggage, mail, and cargo with precision and in accordance with flight schedules, ensuring timely departures and arrivals
- Marshal aircraft to and from gates, providing visual signals to pilots to ensure safe movement on the ramp area
- Protect baggage and other equipment from damage, loss, theft, damage and/or destruction, and adverse weather conditions
- Operate ground equipment, including tugs, cargo carts, service trucks, and belt loaders safely around aircraft and in the baggage sorting area
- Assist with record-keeping and documentation for correct routing of baggage
- Adhere to safety guidelines, maintaining a secure working environment
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems for prompt repairs to maintain operational efficiency
Baggage Re-Route
Delta Airlines
10.2024 - 06.2025
- Identifying Mishandled Baggage: Recognizing when luggage has missed its intended flight or destination, often through scanning baggage tags or identifying discrepancies in routing information.
- Rerouting and Re-tagging: When bags miss their flight, rerouting involves identifying the next available flight to the correct destination and attaching new baggage tags with updated routing information to ensure the bag reaches its owner.
- Operating Baggage Handling Equipment: This includes using conveyor systems, tugs, and other equipment to transport and sort baggage for re-routing and loading onto the correct aircraft.
- Coordinating with Other Teams: Collaborating with Baggage Service Agents, airport operations staff, and other departments to facilitate the smooth rerouting and delivery of baggage.
- Following Safety & Security Protocols: Ensuring all rerouting and handling procedures adhere to safety regulations, including properly securing and balancing luggage in the aircraft and handling any potential security risks or suspicious items.
Safety Supervisor
Sky Cafe
01.2021 - 03.2023
- Oversaw workers activities and ensured they are properly trained regarding company-specific and Occupational Safety and Health Act, or OSHA, safety requirements
- Involved in creating, maintaining, and ensuring all industry-specific safety policies and procedures, as well as ensuring that they are followed
- Conducted all safety audits and inspections (perform fifteen ramp safety audits per shift) to ensure compliance with Company-specific rules and regulations
- Supervised the proper maintenance of all safety equipment, ensuring that company vehicles and equipment are serviced following an appropriate schedule
- Prepared all incident reports for injured personnel, follow up on all incidents and provide corrective action/training to ensure the safety of all employees
- Ensured that Company maintain compliance with all applicable Federal, State, and local regulations through training, verification and enforcement of company policies
Commissary Driver Trainer
Sky Cafe
07.2020 - 01.2021
- Actively participated in Sky Cafe’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations
- Completed inventories according to airline requirements
- Understood and complied with Canada Border Services Agency Memorandum D7-1-1 D4-1-4 and Transport Canada requirements
- Responsible for courteous, prompt, accurate, and careful handling of food and goods, including loading and unloading
- Responsible for coordination and oversight of aircraft turnaround activities
- Ensured that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
Operations Manager
Travel Document Systems Inc.
03.2005 - 03.2020
- Primarily responsible for all aspects of operations and business administration (team leadership, scheduling, budget management, inventory, and office administration) to generate consistent revenue growth and enhance process efficiency
- Launched 3 new offices across multiple states – implemented operational policies, standardized processes based on corporate guidelines, and recruited 20 personnel
- Strengthened customer service standards and forged lasting relationships with repeat corporate accounts resulting in 35% sales increase and consistent revenue growth
Visa Consultant
Travel Document Systems Inc.
07.2000 - 05.2005
- Spearheaded a mix of business development and marketing initiatives to generate new leads and capture lasting relationships with large-volume accounts
- Drove continuous sales growth to generate $350K per annum for a single office with nearly 100% retention rate
Education
No Degree - Welding Technology
Atlanta Technical College
Atlanta, GA01-2026
Skills
- Operations Management & Streamlining
- Baggage Handling
- Safety Compliance
- Process Improvement
- Ground Support Equipment Operation
- P&L Controls
- Passport, Visa & International Document Services
- Relationship Building
- Account Management
- Marketing & Leads Generation
- Leadership & Team Building
- Customer Satisfaction & Retention
- Budgeting & Cost Reductions
- Full Lifecycle Project Management
- Quality & Safety Controls
- Organizational skills
Timeline
International Turn Agent
Delta Air Lines, Inc
06.2025 - Current
Baggage Re-Route
Delta Airlines
10.2024 - 06.2025
Ramp Agent
Delta Airlines
03.2023 - Current
Safety Supervisor
Sky Cafe
01.2021 - 03.2023
Commissary Driver Trainer
Sky Cafe
07.2020 - 01.2021
Operations Manager
Travel Document Systems Inc.
03.2005 - 03.2020
Visa Consultant
Travel Document Systems Inc.
07.2000 - 05.2005
No Degree - Welding Technology
Atlanta Technical College
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