ERIC THOMPSON
Goose Creek,SC
Summary
Determined professional with dedication to challenging work and a team player attitude. Punctual, organized, and caring individual capable of managing various priorities with a coachable and enthusiastic mindset. Willingness to take on additional tasks and responsibilities to achieve team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Charleston Harbor Resort & Marina
09.2023 - 01.2024
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Guest Service Host
Hyatt Place Columbia/Downtown/The Vista
05.2023 - 08.2023
- Achieved highest World of Hyatt enrollments in a week and highest guest satisfaction rating for the month of June with 88.90%.
- Prepared meeting room regularly for conferences and events, assisted with driving the shuttle van, and bartended.
Front Desk Receptionist
Hampton Inn
06.2022 - 12.2022
- Verified guests' identification and payments to achieve a fast and efficient check-in process
- Answered phone calls, guests questions, and requests in a thorough and timely fashion
- Corresponded with housekeeping to ensure and establish room availability.
Grocery Stocker
Food Lion
06.2021 - 08.2021
- Operated pallet jacks to unload incoming stock from trucks
- Processed, packaged, and stocked products according to grocery store standards
- Ensured customer service standards were upheld on the sales floor.
After school Counselor
Westview Primary
06.2017 - 06.2019
- Supervised children on field trips
- Organized and administered activities
- Assisted with daily cleaning of the classrooms and kitchen after snack and lunch
- Documented accidents or incidents that may have occurred.
Education
Bachelor of Science - Hospitality Management
University of South Carolina
12.2024
Skills
- Guest Services
- Administrative Support
- Problem-solving skills
- Conflict Management
- Reservation Systems
Leadership and Club Involvement
- Carolina Sales Institute, Competition Coordinator, Elected position within University of South Carolina's only student-led organization dedicated to developing sales skills through competitions, role plays, and face to face networking events, Promoted competition to sales club members, through sales meetings and social media, Communicated with marketing chair to create flyer and advertise competition, Created sign-up sheet, time sheet and communicated with competitors to form timely and smooth transition on competition day, Increased competition participation from 30 to 50 participants from previous years competition
- HRSM Event Planners, Student chapter in PCMA focused on professional development and networking
- HRSM Underrepresented, Student organization for students seeking to develop skills and professionalism through roundtables and events
Timeline
Front Desk Agent
Charleston Harbor Resort & Marina
09.2023 - 01.2024
Guest Service Host
Hyatt Place Columbia/Downtown/The Vista
05.2023 - 08.2023
Front Desk Receptionist
Hampton Inn
06.2022 - 12.2022
Grocery Stocker
Food Lion
06.2021 - 08.2021
After school Counselor
Westview Primary
06.2017 - 06.2019
Bachelor of Science - Hospitality Management
University of South Carolina
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