Eric Nathan Gaskins
Birmingham,AL
Summary
I am a creative, sociable, and task-minded individual who can relate to customers on a person to person level, to help better understand their needs and to fulfill them. I take pride in being able to talk to customers in a polite and helpful manner, and making sure they know I, as well as my team members are available without being a nuisance or inhibiting the customer from having a good experience. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Electrical Assistant
A & P Electric
01.2023 - Current
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels.
- Optimized work readiness with organized tools and spaces.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Sales
Guitar Gallery
09.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used extensive knowledge of musical instruments and accessories to help customers find everything from their first instrument up to pro level touring equipment.
Private Guitar Instructor
Self Employed
08.2016 - Current
- Provided guitar instruction to students of varying age and skill levels.
- Developed lesson curriculum based on student skill level.
- Built rapport with students and family members.
- Met needs of different students by adapting teaching materials and methods.
- Provided feedback, guidance and support to students on participation and performance.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
Media Lead
2nd And Charles
10.2018 - 09.2021
- As media lead, it is my responsibility to take charge of the media section and use creative problem solving to help the section grow and succeed by driving sales and creating new displays
- In media, I have to be knowledgeable with musical instruments, physical releases of music old and new, and be up to date on video games and movies
- By doing this, I can help facilitate a fun and memorable experience for the customer, while making sure to be there for any questions that might arise
- I feel a personal responsibility to make positive the customer makes an informed purchase and becomes in turn a repeat customer.
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Sales Associate/Customer Service
2nd And Charles
03.2017 - 10.2018
- My responsibility at 2nd & Charles was to maintain the store by recovering, providing specialized knowledge and assistance to the customer with guitars, CD’s, LP’s, turntables, books, and video/ board games
- Also included in my duties were running the cash register, restocking, and offering our customers magazines through a trial subscription service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Associate
Kohl's
01.2014 - 04.2017
- During my time as customer service associate it was my job to help customers with returns, exchanges, and purchases
- Helping customers deal with problems with past purchases and any problems they have/had with their shopping experience at Kohl's.
POS Associate
Kohl's
01.2014 - 03.2017
- My task was to make a good impression and make sure to take time to talk to customers and be polite
- It was my responsibility to solicit Kohl's Charge Card program as well as the YES2YOU rewards card.
Floor Associate
Kohl's
01.2013 - 01.2014
- While on the floor I enjoyed making sure that customers were being assisted and made it a point to better myself and become knowledgeable of product location in the store, and helping make sure customers were comfortable with the purchases they were considering that day.
Education
No Degree - Introduction To Welding
Jefferson State Community College
Birmingham, ALHigh school diploma -
Pelham High School
Pelham, AL05.2014
Skills
- Customer Service (10 years)
- Customer Care
- Cash Handling
- Management
- Instrument Repair
- Teaching
Additional Information
- POS AWARDS , Kohl"s Associate of the month March 2015, CERTIFICATIONS AND LICENSES driver's license
Timeline
Electrical Assistant
A & P Electric
01.2023 - Current
Sales
Guitar Gallery
09.2021 - Current
Media Lead
2nd And Charles
10.2018 - 09.2021
Sales Associate/Customer Service
2nd And Charles
03.2017 - 10.2018
Private Guitar Instructor
Self Employed
08.2016 - Current
Customer Service Associate
Kohl's
01.2014 - 04.2017
POS Associate
Kohl's
01.2014 - 03.2017
Floor Associate
Kohl's
01.2013 - 01.2014
No Degree - Introduction To Welding
Jefferson State Community College
High school diploma -
Pelham High School
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