Eric Pooh Williams
Covina,CA
Summary
Versatile Assistant Manager with a track record of spearheading department resets at Floor & Decor, enhancing customer experience through meticulous store management. Excelled in fostering relationships with Pro customers and boosting sales strategies. Skilled in money handling and team leadership, demonstrating a significant increase in transaction accuracy.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Floor & Decor
02.2022 - 12.2024
- As Deco ADM, led many department resets. Including company's biggest at the time.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Worked various types of reports, maintaining specific numerical standards
- Maintained positive relationship with Pro customers
- In charge of locating and retaining "5k Pros"
Associate
Home Depot
03.2020 - 01.2022
- Worked in many departments (paint, customer services & tool rental)
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Warehouse Manager
A1 Delivery
05.2018 - 02.2020
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised warehouse operations by managing employees during shifts.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Helped pick and staged the next day deliveries and routes
Education
Kinesiology
Mt. San Antonio College
Walnut, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Bi-lingual
- Problem resolution
- Marketing tactics
- Sales strategies
- Forklift certified
Accomplishments
- Assisted with many department resets, including company biggest at time
- Took our pro desk from ranking outside top 10 in the region, to constantly ranking top 5. Including winning "Battle of the Board for the first time
- Helped achieve 3 Audits score in the 90 percentile
- Achieved more bussines through effectively helping with allocating product.
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Floor & Decor
02.2022 - 12.2024
Associate
Home Depot
03.2020 - 01.2022
Assistant Warehouse Manager
A1 Delivery
05.2018 - 02.2020
Kinesiology
Mt. San Antonio College
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