Eric Q Hinds
Modesto,CA
Summary
I am a Motivated leadership minded individual who is eager to apply my knowledge and experience to a steadily growing environment. With a strong willingness to learn and contribute I'm an effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to the team.
Overview
29
29
years of professional experience
Work History
Service Manager
Orkin Pest Control
Livermore, CA
01.2024 - Current
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Performed root cause analysis on recurring problems encountered by customers.
- Resolved customer complaints quickly and effectively.
- Conducted performance reviews and provided constructive feedback to staff members.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Monitored employee performance through key metrics analysis.
- Pitched in to complete various duties during peak periods or employee absences.
- Coordinated with the warranty department to process claims and provide customer support.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Agent
American Income Life Insurance Company
08.2022 - 04.2024
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Developed and maintained strong relationships with clients and stakeholders.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
- Utilized CRM systems to track client interactions and progress.
- Prepared and delivered sales presentations.
Security Advisor
ADT Security
03.2012 - 08.2022
- Designed and Installed security systems for residential and commercial customers
- Put together a presentation to display all products available to the customer.
- Demonstrated each product customizing a package specifically for the customer
- Instructed and Trained customers of all ages on how tho use their newly installed systems
Communications Operator
United States Marine Corps
10.1995 - 10.1999
- Carried a secret clearance while utilizing encrypted information
- Managed a platoon keeping higher levels of leadership informed of the status of sites and personnel
- I was responsible for knowing all processes and procedures for each job duty performed and ensuring my platoon was well-versed in processes and procedures.
- Managed and maintained the fleet of vehicles, properly keeping a record of maintenance
- Mastered the operation of the Trc-170 and MRC-142 Communications Systems. Employing their use overseas.
Education
Associate of Arts - Liberal Arts And Sciences
Miracosta College
Oceanside, CA05-2023
High School Diploma -
Niles Senior High School
Niles, MI06-1995
Some College (No Degree) - Operations Management And Supervision
Central Texas College
Killeen, TXSome College (No Degree) - Biblical Studies
Logos University
Jacksonville, FLSkills
- Shift Scheduling
- Customer Service
- Expert in BOSS and RFS CRM
- Workplace Safety
- Inventory Management
- Service Quality Management
- Goal Setting
- Staff Motivation
- Sales
Affiliations
- Have run six full marathons, loss tract of how many half marathons. I lead a team of runners
- Love reading
- I pass out food to the community on weekends with a team
Accomplishments
- Ten Year Award from ADT
- Licensed in Structural Pest Control
- Licensed in Life Insurance
Timeline
Service Manager
Orkin Pest Control
01.2024 - Current
Agent
American Income Life Insurance Company
08.2022 - 04.2024
Security Advisor
ADT Security
03.2012 - 08.2022
Communications Operator
United States Marine Corps
10.1995 - 10.1999
Associate of Arts - Liberal Arts And Sciences
Miracosta College
High School Diploma -
Niles Senior High School
Some College (No Degree) - Operations Management And Supervision
Central Texas College
Some College (No Degree) - Biblical Studies
Logos University