Christopher Brea
Brooklyn,NY
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Operations Associate
Day of Game Tickets, LLC
12.2022 - 03.2023
- Ensured receipts for tickets were entered at right prices
- Entered data into system/databases
- Communicated with other employees in operations department
- Double-checked reference numbers
- Updated company calendar for buying tickets
- Ensured inbox stayed empty, and all emails related to buying tickets are addressed
- Interface with ticket venues
- Ensured tickets were properly delivered
- Overseen different types of software; whilst maintaining correct policies and procedures to ensure peak efficiency.
- Processed/invoiced over 300 purchases per day.
- Followed shipping and receiving procedures for goods and materials
Payroll Administrator/Data, Entry Specialist
Promed Staffing Resources
06.2022 - 12.2022
- Answered phones and routed calls to appropriate parties
- Managed data entry for facility database
- Maintained administrative responsibilities for main office such as faxing, calls, inventory, and office upkeep
- Calculated payable hours, commissions, bonuses, tax withholdings and deductions
- Managed electronic timekeeping systems
- Input timesheets into multiple databases
- Provided information and answered employee questions about payroll/HR-related matters.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Managed over 40 customer calls per day
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
NYS Department of Labor
07.2021 - 01.2022
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Assisted with approval and denial of applications
- Communicated effectively and clearly with customers
- Interpreted phone calls in English and Spanish
- Review data for deficiencies or errors, correcting any incompatibilities and checking output
- Verified and coordinated applicant’s documents for further concurrence.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Processed over 70 applications a day.
Transportation Security Officer
Department Of Homeland Security
01.2019 - 08.2020
- Conduct security screening of passengers, baggage, and cargo at airports to prevent deadly or dangerous objects from being transported onto aircraft
- Fluently translated for Spanish speaking passengers
- Communicate non-technical information effectively to other officers
- Performed collateral duties as well as assisted in training of new hires.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Screened over 100 passengers per day by verifying ID's and boarding passes.
Education
Bachelor of Arts -
Hunter College
05.2025
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Bilingual
- Scheduling
- Supply Ordering
- Managerial Techniques
- Verbal and Written Communication
- Clerical Support
- Operations and Procedural Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Operations Associate
Day of Game Tickets, LLC
12.2022 - 03.2023
Payroll Administrator/Data, Entry Specialist
Promed Staffing Resources
06.2022 - 12.2022
Customer Service Representative
NYS Department of Labor
07.2021 - 01.2022
Transportation Security Officer
Department Of Homeland Security
01.2019 - 08.2020
Bachelor of Arts -
Hunter College
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
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