Eric Trehern Fuqua
Cheektowaga,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
24
24
years of professional experience
Work History
Administrative Assistant / Front End Coordinator
Marshalls TJX Companies
Cheektowaga , NY
08.2018 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Ful Time Cashier Gas Station Attendant
Mike's APlus Sunoco
Depew, NY
01.2001 - 04.2021
- Verified customer age requirement for alcohol or tobacco purchases.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Built and maintained productive relationships with employees.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Maryvale Senior High School
1050 Maryvale Drive 06-1991
Skills
- Records retrieval
- Filing
- Verbal communication
- Information security
- Team bonding
- Documentation and recordkeeping
- Inventory supplies
- Confidential document control
- Recordkeeping and bookkeeping
- Dedicated team player
- Account balancing reconciliation
- Policy and procedure modification
- Customer and client relations
Accomplishments
- Nominated twice for Associate of the Quarter in 2018, 2019. Winning Title in 2019.
- Top Seller for Credit Card Acquisition.
Custom
- Excellent People Skills.
- Managed Restaurant Employees at Past Employment of Long John Silvers as Manager.
- Proficiency at Operating Cash Register and Money Handling.
- Excellent People Skills.
- Team Player.
Timeline
Administrative Assistant / Front End Coordinator
Marshalls TJX Companies
08.2018 - Current
Ful Time Cashier Gas Station Attendant
Mike's APlus Sunoco
01.2001 - 04.2021
High School Diploma -
Maryvale Senior High School
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