Candy Propst
Publix Pharmacy
WILMINGTON,NC
1
Certification
14
years of professional experience
Equipped with strong multi-tasking abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Pharmacy Technician
5 Years 4 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained medication inventory, ensuring stock levels met operational needs.
- Processed prescription orders using pharmacy management software efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Senior Service Advisor
8 Years 3 Months- Coordinated service appointments and managed scheduling for optimal workflow and customer satisfaction.
- Collaborated with technicians to ensure accurate diagnosis and timely completion of service requests.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma
Skills
Customer Service
Multitasking
Telephone Etiquette
Scheduling
Microsoft Office
Data Entry
Time Management
Problem-Solving
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Publix Pharmacy
04.2021 - CurrentRead More
Senior Service Advisor
Paramount Hyundai
12.2012 - 03.2021Read More
Bandy's High School
High School Diploma
Read More