Eriek Griggers
Auto Dealer Service Manager
Spring,TX
Summary
Seasoned Service Manager bringing 36 years of management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
35
35
years of professional experience
Work History
Service Manager
Lamborghini, Mclaren And Rolls-Royce Motorcars
Houston, TX
07.2020 - Current
- Managed team of highly trained technician and sales staff responsible for maintaining and repairing next level supercars and high end luxury vehicles.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Increased sales by 51% during first 6 months and maintained 10-20% growth year over year.
- Contributed to development, implementation and execution of new processes to drive sales and increase profitability.
- Worked with sales department to facilitate used vehicle reconditioning of all makes and models.
- Worked directly with 3 manufacturers to maintain dealer standards and consistently achieve labor sales, part sales and accessory sales goals.
Service Manager
Autonation (Mercedes-Benz North And Greenway
Houston, TX
10.2006 - 07.2020
- Managed team of highly trained technician and sales staff responsible for maintaining and repairing high end luxury vehicles.
- Directly responsible for maintaining Customer Satisfaction Index scores above 90% consistently for 14 years.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Maintained 10-20% growth year over year.
- Contributed to development, implementation and execution of new processes to drive sales and increase profitability.
- Worked with sales department to facilitate used vehicle reconditioning of all makes and models.
- Worked directly with manufacturer to maintain dealer standards and consistently achieve labor sales, part sales and accessory sales goals.
- Effectively trained service drive staff in AutoNation processes developed for service advisors.
Service Advisor
Fred Haas Toyota World
Spring, TX
02.2006 - 07.2006
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Manager
Gillman Honda
Houston , TX
06.2004 - 07.2006
- Managed team of highly trained technician and sales staff responsible for maintaining and repairing Honda vehicles.
- Directly responsible for maintaining Customer Satisfaction Index scores above 90%.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Maintained 10% growth year over year.
- Worked with sales department to facilitate used vehicle reconditioning of all makes and models.
- Worked directly with manufacturer to maintain dealer standards and consistently achieve labor sales, part sales and accessory sales goals.
- Effectively trained service drive staff in service drive process techniques.
Self Employed
Mobile Vehicle Maintenace
Conroe , TX
08.2003 - 06.2004
- Performed mobile service and maintenance for small fleets of service vehicles.
General Manager / Regional Trainer
Americas Service Station
Houston, TX
09.1986 - 10.2000
- Managed team of highly trained technician and sales staff responsible for maintaining and repairing all makes and models.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Maintained 10-20% growth year over year.
- Contributed to development, implementation and execution of new processes to drive sales and increase profitability.
- Assisted upper management with acquisitions of over 30 new locations and necessary equipment.
- Trained staff members and technician staff in processes and techniques to adhere to company standards at new locations.
- Trouble shooting and retraining staff members in existing stores.
Education
No Degree - Data Processing Technology
North Harris County Community College
Houston Skills
- Leadership
- Worker Training
- Team building
- Employee Motivation
- Report Preparation
- Personnel Management
- Personnel Skill Assessment
- Vendor Relations
- CDK, XTime CRM/ASR Pro, Excel, Power Point and accounting software
Timeline
Service Manager
Lamborghini, Mclaren And Rolls-Royce Motorcars
07.2020 - Current
Service Manager
Autonation (Mercedes-Benz North And Greenway
10.2006 - 07.2020
Service Advisor
Fred Haas Toyota World
02.2006 - 07.2006
Service Manager
Gillman Honda
06.2004 - 07.2006
Self Employed
Mobile Vehicle Maintenace
08.2003 - 06.2004
General Manager / Regional Trainer
Americas Service Station
09.1986 - 10.2000
No Degree - Data Processing Technology
North Harris County Community College
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