Summary
Overview
Work History
Skills
Timeline
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Eriel Fialkowski

Merced,CA

Summary

Highly motivated and dependable individual with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with target market. Great ability in communicating and developing relationships with customers. Consistency in productivity while exhibiting a positive attitude in light of challenging situations.

Overview

9
9
years of professional experience

Work History

General Manager

Nectar (formally Manzanita Dispensary)
02.2024 - Current
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and maintained relationships with suppliers through account development.

Supervisor

Nectar (formally Manzanita Dispensary)
04.2022 - 02.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.


Budtender

Nectar (formally Manzanita Dispensary)
06.2021 - 04.2022
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Service Expert

24 Hour Fitness
07.2019 - 06.2020
  • Performed tours to prospects and built value which resulted in memberships.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Other duties include promoting and selling merchandise, ensuring appropriate fees are collected and members profiles are updated, as well as answered all phone calls coming in.

Manager

Safe Access
07.2017 - 07.2018
  • Answered health and product related queries from patients.\
  • Maintained adequate stock.
  • Oversaw operations and supervises all staff.
  • Responsible for packaging, bundling, and other branding functions.
  • Knowledge of cannabis strains and their properties and effects.
  • Coordinated finances and ensures accuracy of accounts.

Supervisor

UPS
05.2016 - 08.2017
  • Manged and motivated over 20 personnel with responsibility for training, scheduling, development and evaluation.
  • Applied leadership and analytical skills to execute company and personal goals.

Preloader

UPS
12.2014 - 05.2016
  • Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Trained and assisted new team members in technical, physical and interpersonal aspects of job.

Skills

  • Time management
  • Communication
  • Creativity
  • Adaptability
  • Sales expertise
  • Relationship Building
  • Vendor Negotiations
  • Inventory Management
  • Training and coaching

Timeline

General Manager

Nectar (formally Manzanita Dispensary)
02.2024 - Current

Supervisor

Nectar (formally Manzanita Dispensary)
04.2022 - 02.2024

Budtender

Nectar (formally Manzanita Dispensary)
06.2021 - 04.2022

Service Expert

24 Hour Fitness
07.2019 - 06.2020

Manager

Safe Access
07.2017 - 07.2018

Supervisor

UPS
05.2016 - 08.2017

Preloader

UPS
12.2014 - 05.2016

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Eriel Fialkowski