Eriel Fialkowski
Merced,CA
Summary
Highly motivated and dependable individual with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with target market. Great ability in communicating and developing relationships with customers. Consistency in productivity while exhibiting a positive attitude in light of challenging situations.
Overview
9
9
years of professional experience
Work History
General Manager
Nectar (formally Manzanita Dispensary)
Merced, CA
02.2024 - Current
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained relationships with suppliers through account development.
Supervisor
Nectar (formally Manzanita Dispensary)
Merced
04.2022 - 02.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Budtender
Nectar (formally Manzanita Dispensary)
Merced, CA
06.2021 - 04.2022
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Service Expert
24 Hour Fitness
Manteca, CA
07.2019 - 06.2020
- Performed tours to prospects and built value which resulted in memberships.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Other duties include promoting and selling merchandise, ensuring appropriate fees are collected and members profiles are updated, as well as answered all phone calls coming in.
Manager
Safe Access
Modesto, CA
07.2017 - 07.2018
- Answered health and product related queries from patients.\
- Maintained adequate stock.
- Oversaw operations and supervises all staff.
- Responsible for packaging, bundling, and other branding functions.
- Knowledge of cannabis strains and their properties and effects.
- Coordinated finances and ensures accuracy of accounts.
Supervisor
UPS
Merced, CA
05.2016 - 08.2017
- Manged and motivated over 20 personnel with responsibility for training, scheduling, development and evaluation.
- Applied leadership and analytical skills to execute company and personal goals.
Preloader
UPS
Merced, CA
12.2014 - 05.2016
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Trained and assisted new team members in technical, physical and interpersonal aspects of job.
Skills
- Time management
- Communication
- Creativity
- Adaptability
- Sales expertise
- Relationship Building
- Vendor Negotiations
- Inventory Management
- Training and coaching
Timeline
General Manager
Nectar (formally Manzanita Dispensary)
02.2024 - Current
Supervisor
Nectar (formally Manzanita Dispensary)
04.2022 - 02.2024
Budtender
Nectar (formally Manzanita Dispensary)
06.2021 - 04.2022
Service Expert
24 Hour Fitness
07.2019 - 06.2020
Manager
Safe Access
07.2017 - 07.2018
Supervisor
UPS
05.2016 - 08.2017
Preloader
UPS
12.2014 - 05.2016