Eriel Gallin
Hot Springs National Park,AR
Summary
Dynamic professional with proven expertise in customer service and team leadership, honed at Adam & Eve. Recognized for enhancing customer satisfaction through effective complaint resolution and fostering a positive work environment. Skilled in decision-making ,and ensuring accuracy and efficiency in operations. Committed to delivering exceptional service and building lasting relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Adam & Eve
Hot Springs National Park, AR
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Walmart
Hot Springs National Park, AR
04.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Delivery Driver
Amazon
New Orleans, LA
01.2021 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
Dental Assistant
Florida Career College
Miami, FL02.2022
High School Diploma -
Grace King High School
Metairie, LA05.2017
Skills
- Customer service
- Team leadership
- Decision-making
- Oral hygiene education
Certification
- Certified Dental Assistant
Timeline
Assistant Manager
Adam & Eve
08.2023 - Current
Sales Associate
Walmart
04.2023 - 01.2025
Delivery Driver
Amazon
01.2021 - 03.2023
Dental Assistant
Florida Career College
High School Diploma -
Grace King High School