Eriel Wright
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus, team work and a positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Bottle Service Waitress
Influence Restaurant & Lounge
09.2022 - 02.2023
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction
- Increased sales significantly by upselling higher-end products to customers
VIP Bottle Service Waitress
Blue Restaurant & Lounge
06.2021 - 08.2022
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales
- Processed orders and facilitated customer payments using POS system
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins
Bottle Service Waitress
Cru Hookah Lounge
04.2019 - 07.2021
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations
- Processed orders and facilitated customer payments using POS system
Server
TGI Fridays
09.2020 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Joes Crab Shack
04.2019 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host
Cru Hookah Lounge
11.2018 - 04.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Monitored seating area and checked restrooms regularly to keep spotless
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Trained new hostesses on customer service best practices and restaurant policies to maintain high
Education
Bachelor of Criminal Justice - Minor Real Estate
University of West Georgia
Carrollton, GA05.2017
Skills
- Restaurant Operation
- Selling Techniques
- Kitchen Organization
- Stress Tolerance
- High-volume dining
- Cash Handling
Timeline
Bottle Service Waitress
Influence Restaurant & Lounge
09.2022 - 02.2023
VIP Bottle Service Waitress
Blue Restaurant & Lounge
06.2021 - 08.2022
Server
TGI Fridays
09.2020 - 05.2021
Server
Joes Crab Shack
04.2019 - 02.2021
Bottle Service Waitress
Cru Hookah Lounge
04.2019 - 07.2021
Host
Cru Hookah Lounge
11.2018 - 04.2019
Bachelor of Criminal Justice - Minor Real Estate
University of West Georgia
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