eriell cleveland
Markham,IL
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Order management professional with strong background in logistics and supply chain coordination. Demonstrates keen ability to streamline processes, ensure accuracy in order fulfillment, and maintain efficient inventory control. Known for fostering collaboration within teams and adapting to evolving business needs, consistently driving results that align with organizational goals. Skilled in ERP systems, customer service, and problem-solving, with focus on delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Order Management Specialist
Thybar
Addison, IL
08.2022 - 08.2025
- Maintained data entry requirements by following data program techniques and procedures.
- Utilized multiple software programs to manage data entry functions.
- Analyzed data to identify errors and trends and recommended process improvements.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintained database by entering new and updated customer and account information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Identity IQ
Mount Prospect, IL
05.2021 - 07.2022
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Sales Associate
Seasonal Home Care
Wheaton, IL
05.2020 - 05.2021
- Encouraged customers to make additional purchases and suggested relevant items.
- Assisted with training and mentoring new team members.
- Used product knowledge for handling objections.
- Assisted customers with product selection to ensure customer satisfaction.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
Associate In Arts (A.A.) -
College of Dupage
Glen Ellyn, IL05.2023
High School Diploma - undefined
South Elgin Highschool
South Elgin, IL12.2020
Bachelor of Arts -
Aurora University
Aurora, IL05-2025
Skills
- Leadership
- Active Listening
- Outgoing and Friendly
- Team Player
- Adaptability
- Order process management
- Order fulfillment
- Shipping procedures
- Purchase order management
- Database management
- Commercial invoices
- Data entry skills
- Tracking packages
Timeline
Order Management Specialist
Thybar
08.2022 - 08.2025
Customer Service Representative
Identity IQ
05.2021 - 07.2022
Sales Associate
Seasonal Home Care
05.2020 - 05.2021
High School Diploma - undefined
South Elgin Highschool
Associate In Arts (A.A.) -
College of Dupage
Bachelor of Arts -
Aurora University