Erik Carandia Reyes
Yakima,WA
Summary
Dynamic Assistant Manager at Panda Express with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I successfully implemented process improvements and trained staff, resulting in a notable increase in service quality and guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
2024.09 - Current
- Assisted in training and onboarding new team members to promote operational efficiency.
- Collaborated with management to implement process improvements for daily operations.
- Supported inventory management by monitoring stock levels and coordinating replenishment efforts.
- Ensured compliance with health and safety regulations through regular staff training sessions.
- Analyzed customer feedback to enhance service quality and improve guest satisfaction initiatives.
- Developed staff schedules to optimize labor efficiency while maintaining service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cook
KFC
2024.04 - 2024.09
- Prepared menu items following KFC recipes and safety standards.
- Operated kitchen equipment, ensuring cleanliness and functionality.
- Assisted in inventory management to maintain stock levels.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food preparation protocols and safety practices.
Service Deli Clerk
Costco
2023.10 - 2023.12
- Assisted customers with product selection and special requests in deli department.
- Maintained cleanliness and organization of deli display cases and workstations.
- Operated slicing machinery and scales to prepare fresh deli products efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
A.C Davis High School
Yakima2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Time management
- Customer relations
Languages
Spanish
Native or Bilingual
Certification
Forklift Certification
Timeline
Assistant Manager
Panda Express
2024.09 - Current
Cook
KFC
2024.04 - 2024.09
Service Deli Clerk
Costco
2023.10 - 2023.12
High School Diploma -
A.C Davis High School