Erik Castellanos
Anaheim,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Finney's Crafthouse
10.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate Manager
Polly's Pies
09.2021 - 09.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Manager / Assistant Bartender
Fullerton Brew Co.
04.2021 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Assistant Manager
Original Pancakes House
01.2019 - 03.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
MIT / Expo
Claim Jumper Restaurant
03.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Wine Steward
Mastro's Ocean Club
03.2006 - 10.2017
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal choices.
- Created visually appealing displays that showcased featured wines, resulting in increased visibility and sales.
Bar Manager / Server
Colleary's Bistro
05.2016 - 08.2017
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Boosted customer satisfaction by implementing innovative bar management strategies.
General Manager
Garlic Jo's
02.2010 - 06.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Loara High School
Anaheim, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Employee scheduling
- Recruiting and interviewing
- Sales reporting
- Financial management
Timeline
Assistant Manager
Finney's Crafthouse
10.2024 - 06.2025
Associate Manager
Polly's Pies
09.2021 - 09.2024
Manager / Assistant Bartender
Fullerton Brew Co.
04.2021 - 09.2021
Assistant Manager
Original Pancakes House
01.2019 - 03.2020
MIT / Expo
Claim Jumper Restaurant
03.2018 - 01.2019
Bar Manager / Server
Colleary's Bistro
05.2016 - 08.2017
General Manager
Garlic Jo's
02.2010 - 06.2015
Wine Steward
Mastro's Ocean Club
03.2006 - 10.2017
High School Diploma -
Loara High School
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