Erik Castrejon
Chicago,IL
Summary
Highly motivated individual with a solid background in customer service and public relations. Team player with expert communication skills, great at multitasking and solving problems.
Currently employed as a part-time waiter at the Cubs Bar & Grill & associate of Alvarez Party Rentals. Engaging with people everyday to help plan out an event and provide necessary items to achieve the desired function.
Previously employed as a Guest Advocate and Fulfillment Expert at Target. Was allowed to train other employees on how to run stockroom and orders out the door as efficiently as possible.
Overview
3
3
years of professional experience
Work History
Food Runner, Bartender, Waiter
Cubs Bar & Grill
Chicago, ILLINOIS
10.2021 - Current
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Serving of dishes in alignment with customer specifications.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Serving drinks to all customers after verifying their age on valid forms of identification.
- Provided drinks to our server team and worked together to deliver custom drinks based on customer preference.
- Handled all payment transactions, bank management, and sales report duties.
- Answered customers' questions, recommended items and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Fulfillment Expert and Guest Advocate
Target
Chicago, IL
07.2020 - 10.2021
- Used handheld scanners to key in data for packages.
- Processed daily orders through multi-carrier manifest system.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Assisted in training new warehouse employees.
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Delivered outstanding service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
- Conducted inventory transactions using scanner gun.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Processed both returns and exchanges based on situation.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Chipotle Mexican Grill
Park Ridge, IL
08.2019 - 06.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
- Answered customer quests, provided store information and escorted to desired store areas.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Some College (No Degree) - Business Management
Northeastern Illinois University
Chicago, ILAssociate of Arts - Finance
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2020
Skills
- Team building
- Collaboration
- Supervision
- Scanner operations
- Flexible and Adaptable
- Professional Service Standards
- Customer Service and Rapport
- Clear Communication
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Food Runner, Bartender, Waiter
Cubs Bar & Grill
10.2021 - Current
Fulfillment Expert and Guest Advocate
Target
07.2020 - 10.2021
Cashier
Chipotle Mexican Grill
08.2019 - 06.2020
Some College (No Degree) - Business Management
Northeastern Illinois University
Associate of Arts - Finance
City Colleges of Chicago - Wilbur Wright College