Erik Chavez Palacios
North Las Vegas,NV
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
Work History
Account Manager
Freedom Forever Solar
07.2022 - 11.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Solar Panel Installer
One Solar
02.2022 - 07.2022
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Configured PV systems based on site conditions and customers needs and expectations.
Call Center Agent
Teleperformance
09.2019 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
Education
BBA - International Business
Centro Universitario De La Costa Sur, U De G
Autlan, Jal05.2019
Skills
- Strong Lead Development Skills
- New Account Creation
- Issue Resolution
- Account Management
- Accounts Payable and Accounts Receivable
- Cost Reviewing
- Account Verification
- Order Management
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Freedom Forever Solar
07.2022 - 11.2023
Solar Panel Installer
One Solar
02.2022 - 07.2022
Call Center Agent
Teleperformance
09.2019 - 02.2022
BBA - International Business
Centro Universitario De La Costa Sur, U De G
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