90% of work day spent on shop floor supporting a team of ~28 PDI/DIO technicians ensuring customer-spec'd systems are installed appropriately and are on-track for timely completion
Create, publish, and enforce that Work Instructions, SOP's, and BOMs are followed accurately to ensure consistency throughout product line
Resolving real-time technician requests/issues such as changes in vehicle, vendor parts, or system troubleshooting via self-implemented RFI process
Implement processes for quality control checkpoints during installation of systems for Staff Engineer to approve/disapprove, reducing troubleshooting time after installation, therefore resulting in increased efficiency and productivity
Work with customers on new system requests to determine feasibility, price-point, and expectations
Work with vendors on new system offerings to draft initial BOM's, understand req'd installation specs, and draft vehicle-specific Work Instructions for technicians to follow during installation, and for field technicians to use during after-sales troubleshooting
Draft RFPC and QC reports to communicate with VanHool engineers for requested changes
Use Lean principles to identify areas of installation where time/cost can be reduced & create/update SOP's, BOM's, mounting templates, etc.
Source and vet substitute components due to manufacturing delays, vendor cost increases, and/or shipping delays of parent components to keep production and delivery of vehicles on track
Travel to customer locations to design/troubleshoot fielded systems to support aftersales
Complete 'Coach Data Sheets' for bidding coaches into transit fields
Product Development Engineer
ABC Bus Companies
03.2020 - 02.2022
Reverse engineer OEM parts to create aftermarket alternatives to meet customer needs of cost, durability, lead times, MOQs, and warranty times.
Serve as go-to personnel for sales engineering demos
Interface with domestic and international vendors to determine feasibility of parts development, ensuring customer expectations are met
Interface with warranty department to approve/deny warranty claims
Work with Purchasing Dept to propose initial order quantities to avoid excess warehouse stock while maintaining safety stock
Draft Installation instructions, Inspection Reports, and Failure-Analysis Reports for vendors and customers
Lead PD department to 1.21m in margins for 2021
Travel to customer facilities to facilitate first initial installs, examine failure-points of parts, and provide powerpoint demonstrations for new parts
Technical Analyst
ABC Bus Companies
03.2019 - 03.2020
Troubleshoot issues related to fielded products and systems
Review/update dimensional drawings and technical documents
Draft initial BOM's and instructions for new product spec
Work with technicians to instruct and oversee new product installations
Interface with vendors to reverse engineer bus/coach parts for winning bids, volume sales, and improve performance/durability
Automotive Shop Technician (Occasional Side Work)
Private Company
01.2012 - Current
Perform routine maintenance and upkeep of customer vehicles
Work with specialty tools (shop presses, Evap leak detector smoke machines, automatic refrigerant management machines, diagnostic scan tools, wheel alignment machines, etc) to effectively and accurately diagnose problem areas
Use wiring diagrams in conjunction with multimeters, amp meters, and oscilloscopes to troubleshoot electrical faults
High competence in automotive refinishing (basecoats, clearcoats, primers) using associated tools and equipment
Education
B.S - Mechanical Engineering
University of Central Florida
12.2018
Skills
CAD (SolidEdge)
3D Scanning (VX Elements)
3D Printing (Production Parts and Rapid Prototyping)